Laurie Koger
Somis,CA
Summary
At Las Posas Eye Care, I spearheaded patient care coordination, enhancing efficiency and reducing wait times significantly. My expertise in HIPAA compliance and exceptional organizational skills led to a marked improvement in patient satisfaction and staff productivity. I excel in critical thinking and effective communication, ensuring high-quality care and privacy standards.
Overview
2
2
years of professional experience
Work History
Lead Patient Care Coordinator
Las Posas Eye Care
Camarillo, CA
03.2022 - Current
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- . Assisted in the development of departmental budgets and actively monitored expenses to ensure adherence to financial targets.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Decreased patient wait times through effective resource allocation and appointment management.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance regularly.
Education
Associate of Science - Office Managment
Ventura College
Ventura, CA06.1994
Associate of Arts - Child Development And Managment
Oxnard College
Oxnard, CA06.1994
Skills
- HIPAA Compliance
- Effective Time Management
- Insurance Verification
- Scheduling Coordination
- Customer Service
- Attention to Detail
- Multitasking ability
- Patient Care
- Critical Thinking Skills
- Organizational Skills
- Verbal and written communication
- Patient Safety
- Patient confidentiality
- Office Administration
- Patient documentation
- Patient Registration
- Patient Care Coordination
- Documentation
- Appointment Scheduling
- Patient Records Management
- Scheduling
- New Hire Training
- Insurance Practices
- Payment Collection
- Policy compliance
- Patient Assessment
- Patient Outreach and Follow-Up
- Medical Data Collection
- Organizational standards
- Administrative supervision
- Patient Care Assessment
- Decision-Making
- HIPAA Guidelines
- Records Management
Timeline
Lead Patient Care Coordinator
Las Posas Eye Care
03.2022 - Current
Associate of Science - Office Managment
Ventura College
Associate of Arts - Child Development And Managment
Oxnard College