Destyni soto
haines city,FL
Summary
Dynamic Patient Care Coordinator with a proven track record at InnovaCare Health, excelling in care coordination and patient scheduling. Adept at insurance verification and compliance management, I foster strong relationships with patients and healthcare teams, ensuring seamless service delivery and enhancing patient safety through effective communication and critical thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
InnovaCare health
Haines City, Florida
08.2023 - Current
- Coordinated patient scheduling and managed appointment logistics effectively.
- Communicated with medical staff to ensure seamless patient care transitions.
- Evaluated patient needs and provided tailored support throughout treatment processes.
- Trained new staff on patient care protocols and office procedures efficiently.
- Implemented process improvements to enhance workflow and patient satisfaction levels.
- Organized and maintained accurate patient records in electronic health systems.
- Collaborated with insurance providers to facilitate claims and coverage inquiries.
- Scheduled appointments for patients according to their needs.
- Implemented new policies and procedures related to patient care.
- Assisted in developing and implementing patient care plans.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Organization Coordinator
open wings foundation
Haines City, Florida
01.2023 - 08.2023
- Collaborated with teams to develop outreach strategies for local initiatives.
- Assisted in training new volunteers on organizational policies and procedures.
- Prepared thank you letters for donors who contributed financially or otherwise towards the organization's cause.
- Supported fundraising efforts by reaching out to potential sponsors via phone or email.
- Updated website content regularly with relevant news about the organization's work.
Education
High School Diploma -
Haines City High School
Haines City, FL05-2023
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Care coordination
- Customer relationship management
- Compliance management
- Patient safety
- Training and mentoring
- HIPAA compliance
- Critical thinking skills
- Treatment plan navigation
Languages
English
Professional
Spanish
Professional
Certification
- Basic life support
Timeline
Lead Patient Care Coordinator
InnovaCare health
08.2023 - Current
Organization Coordinator
open wings foundation
01.2023 - 08.2023
High School Diploma -
Haines City High School
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