TeShana Debrue
Charlotte,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Admin supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Reproductive Endocrinology Associates Of Char.
09.2023 - Current
- Performed as subject matter expert for case management processes.
- Coordinated transportation to get patients to and from medical appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Assistant/Front Office Supervisor
Concentra Urgent Care Center
07.2006 - 03.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Associate of Science - Medical Assisting
Kings College
Charlotte NC 06.2006
Skills
- Data Entry
- HIPAA Compliance
- Medical Billing
- Procedure Assistance
- Patient Flow Management
- Medical Office Administration
- Payment Collection
- Medical Terminology
- Patient Scheduling
- Compassionate
- Medical Records Management
- Insurance Claims
- Customer Service
Accomplishments
- Supervised team of 11 staff members.
- Achieved customer service goals through effectively helping with implementing new ideas to staff.
- Documented and resolved client issues which led to account retention.
- Recognized for going above and beyond the call of duty.
- Reduced turnaround time on lab results by 70%.
- Successfully transitioned facility to use of Pearl. pivot occusource PVM and Allscripts .
- Took approximately 1-2 X-rays per day as needed.
- Recognized for outstanding dedication to patient care.
Certification
- Federal Drug screen Tech Training -
- Breath Alcohol Certification
Additional Information
Customer service and result driven. Nominated and Received Customer Service Icare Award from Concentra Texas Corporate Office.
Timeline
Lead Patient Care Coordinator
Reproductive Endocrinology Associates Of Char.
09.2023 - Current
Medical Assistant/Front Office Supervisor
Concentra Urgent Care Center
07.2006 - 03.2023
Associate of Science - Medical Assisting
Kings College
- Federal Drug screen Tech Training -
- Breath Alcohol Certification
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