Chanteria Wilburn

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Verify insurance information upon arrival.
• Tracked scheduled patient visits.
• Prepared and charted data and metrics for detailed status reports.
• Proofread and edited documents for accuracy and grammar.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

• Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
• Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
• Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
• Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
• Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
• Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
• Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Input patient data into computer system using Software and checked information for accuracy.

Responsibilities include transferring data from physical documents to an online database system by typing and scanning, recording data from customers directly into the online system, creating accurate spreadsheets, updating existing data, verifying data by comparing source documents and retrieving data or electronic ...

• Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
• Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
• Provided training to new team members on company-specific data entry systems and protocols.
• Kept high average of performance evaluations.