Leeann Mason
Stanford,United States
Summary
Dynamic professional with a robust background in healthcare and customer service. Excelled in roles requiring critical thinking and problem-solving. Skilled in Salesforce and highly adaptable, I bring a proven track record of enhancing patient care and satisfaction.
Overview
17
17
years of professional experience
Work History
Care Management Support
Humana
Remote
07.2024 - Current
- Contributed to the development of department policies, procedures, and guidelines in line with best practices for care management coordination.
- Discussed medical histories with members in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and member satisfaction.
- Provided resources to members for SDoH needs, such as food, transportation, housing
- Managed inbound line voicemail and triaged calls as appropriate
- Providing non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
Care Coordinator
Wild Health
Kentucky, United States
06.2023 - 11.2023
- Company Overview: Provider of personalized and remote healthcare services
- Assessed clients' needs and identified resources to meet those needs
- Coordinated services between clients, families, and providers
- Collaborated with other members of the healthcare team to ensure continuity of care
- Coordinate with cross-functional teams to identify process gaps and develop solutions
- Responded to patient inquiries, investigated and resolved complaints
- Implemented quality improvement initiatives
- Proofread and finalized SOP's
- Communicated with co-workers and physicians via Slack
- Consistently excelling as the top performer in closing Salesforce cases on a weekly basis
- Handled inbound calls, chat and email inquiries from patients and potential patients
- Explained and sold membership to inquiring patients
- Collaborated with other care coordinators to ensure efficient and effective patient care
- Utilized remote technologies such as telehealth to provide care coordination services to patients
- Maintained up-to-date knowledge of medical regulations and standards
- Implemented and conducted new patient satisfaction surveys, actively gauging feedback to gauge their experience and to enhance quality of care
- Analyzed data to identify areas of improvement, ensuring a patient centric approach and fostering a positive healthcare environment
- Meeting and greeting all new patients, extending a warm welcome to our practice
- Working with multiple doctors in the practice to create treatment plans for patients
- Ensuring the confidentiality and security of individuals' Protected Health Information (PHI) in the healthcare industry according to HIPAA
- Effectively communicating and explaining treatment to parents or patients
- Reviewed insurance details and financial matters with patients or their parents
- Provider of personalized and remote healthcare services
Treatment Coordinator
White, Greer & Maggard Orthodontics
Danville, Kentucky, United States
09.2016 - 06.2023
- Submitted PA (pre-authorization) documents as needed to private and state insurance companies
- Reviewed financial contracts for orthodontic treatment
- Consistently achieved annual sales exceeding $1 million in orthodontic treatments for 6 years
- Exemplified the qualities of an ideal leader with adaptability, communication and resilience
- Crafted, proofread, and edited Standard Operating Procedures (SOPs) for both Treatment Coordinator tasks and Records tasks across the entire practice
- Provided training for 8 new treatment coordinators across the practice
- Assumed the responsibilities of the Team Leader as required or needed
- Captured panoramic, cephalometric x-rays, and photos for patient records
- Utilized the iTero scanner to capture scans for appliances, including Invisalign, Herbst appliance, and expanders
- Maintained sterile equipment and instruments
- Keeping track of patient progress using records
- Other in-house duties or assistance in other areas as needed
- Assisted orthodontist with treating malpositioned jaws and teeth
- Fit and adjust braces and archwires
- Operate X-ray machines
- Sterilize instruments, accessories, and equipment
- Performed other duties as necessary
Assistant Manager/Server
Kentucky Depot Restaurant
Kentucky, United States
09.2007 - 06.2016
- Greeting guests
- Taking orders
- Maintaining up to date menu knowledge
- Serving food
- Handling payments
- Balancing cash drawer
- Creating bank deposits
- Cleaning and setting tables
- Collaborating with kitchen staff
- Handling special requests
- Maintaining cleanliness
- Adhering to Health and Safety Regulations
- Team collaboration
- Handling customer complaints
- Other in house duties as needed
Education
Diploma in Extended Duties Dental Assistant - EDDA
MedQuest College
Frankfort, KY10.2014
Associate of Applied Science - AAS - Nursing
Bluegrass Community and Technical College
Danville, KY08.2013
Skills
- Google Documents
- Microsoft Word
- Excel
- Typing 60 wpm
- MacOS
- Windows
- Salesforce
- Cloud9
- Stripe
- OrthoFi
- Podium
- Slack
- Google Meet
- Zoom
- Google Calendar
- EMR
- Clarity
- CPT codes
- ICD-10 codes
- Scheduling
- HIPAA Compliance
- Chairside Assisting
- Direct Patient Care
- Laboratory Experience
- Dental x-rays
- Anatomy
- Medical Terminology
- Infection Control
- Medicaid Knowledge
- Private Insurance Knowledge
- Medical Billing
- Inquisitive
- Yearning for Knowledge
- Time Management
- Highly Organized
- Detail Oriented
- Critical Thinking
- Problem Solving
- Analytical
- Empathetic
- Highly motivated
- Easily Adaptable
- Phone Etiquette
- Customer Support
Timeline
Care Management Support
Humana
07.2024 - Current
Care Coordinator
Wild Health
06.2023 - 11.2023
Treatment Coordinator
White, Greer & Maggard Orthodontics
09.2016 - 06.2023
Assistant Manager/Server
Kentucky Depot Restaurant
09.2007 - 06.2016
Diploma in Extended Duties Dental Assistant - EDDA
MedQuest College
Associate of Applied Science - AAS - Nursing
Bluegrass Community and Technical College