Summary
Overview
Work History
Education
Skills
Timeline
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Chan’Terrial McCrary

Decatur,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Expertises in delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrates competencies in operating multi-line phone systems, taking orders and updating documentation. And motivated in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

3
3
years of professional experience

Work History

Cleaning Technician

Atlanta Pro Cleaning
Atlanta, Georgia
05.2022 - Current
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

Security Professional

Allied Universal Security Services
Atlanta, Georgia
09.2020 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored property and investigated areas of suspicion.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.

Shift Supervisor

Zoes Kitchen
Atlanta , Georgia
03.2017 - 04.2018
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Education

N/A - Mass Communications

Clark Atlanta University
Atlanta, GA
09.2014

Diploma - Music Education

Columbia High School
Decatur, GA
05.2014

Skills

  • Problem solving
  • Multi-tasking
  • Facility and Site Cleaning
  • Productivity and Time Management
  • Positive Team Player
  • Conscientious and Detail-Oriented
  • Transporting and Delivery
  • Safety Standards
  • Vacuuming and Dusting
  • OSHA Standards
  • Hospitality
  • Customer Satisfaction
  • MS Office
  • Decision-Making
  • Self-Motivated
  • Data Entry

Timeline

Cleaning Technician

Atlanta Pro Cleaning
05.2022 - Current

Security Professional

Allied Universal Security Services
09.2020 - 07.2022

Shift Supervisor

Zoes Kitchen
03.2017 - 04.2018

N/A - Mass Communications

Clark Atlanta University

Diploma - Music Education

Columbia High School

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Chan’Terrial McCrary