CHANTESE L. BAILEY
Detroit,USA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Underwriting Analyst
AAA The Auto Club Group -Dearborn, MI
02.2021 - Current
- Utilize knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Expert on PIP reform, implemented 2020
- Work closely with AAA vendor review team to assist with correctly rating Auto/Home policies.
- Provide exceptional customer service by addressing inquiries from Brokers, Entrepreneurial, and Independent agents, in a timely manner.
- Acts as a subject matter expert within the team for PIP related inquiries specific to MI auto reform.
- Provide guidance and support to colleagues when needed.
Member Relations and Quality (MRQ)
AAA - The Auto Club group
05.2019 - 02.2021
- Hybrid role focusing on Customer service for members and internal leadership and resolution for our membership agents within the ACG footprint
- Assist members with membership issues and provide resolution to retain a great member experience
- Assist membership agents with resolutions to complex issues while assisting our members
- Experience with AAA.COM and AAA app, assisting with customer login issues and navigation of the website/app (AAA Dollars, Discounts and rewards, AAA Drive)
- Educate members about AAA Drive, Log in and usage guide, and technical support
- Social media: Manage the AAA social media pages (Facebook, Twitter) on a weekly rotation, responding to feedback post and providing a resolution when needed within the ACG footprint
Licensed Insurance Agent
AAA- The Auto Club Group
06.2017 - 05.2019
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service in a controlled call center office environment.
- Expert of auto/home products
- Experience with Legacy, IPM, and Guidewire insurance software
- Upsold additional products and services after identifying customer needs and requirements.
Senior Leasing Specialist
Hayman Management
01.2014 - 06.2017
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Increased lease renewal rates by implementing effective tenant retention strategies and maintaining strong relationships with residents.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
Education
Bachelor of Arts - Human Resource Management
University of Arizona Global Campus
06-2026
AAS - BUSINESS ADMINISTRATION
WAYNE COUNTY COMMUNITY COLLEGE
Detroit, MIDIPLOMA - College Prep/Language Arts
MARTIN LUTHER KING, JR. H.S.
Detroit, MISkills
- Microsoft office
- Portfolio management
- Report preparation
- Teamwork and collaboration
- Client retention
- Client account management
- Insurance product expertise
- Underwriting guidelines
Notes
Willing to travel
Willing to relocate
Timeline
Underwriting Analyst
AAA The Auto Club Group -Dearborn, MI
02.2021 - Current
Member Relations and Quality (MRQ)
AAA - The Auto Club group
05.2019 - 02.2021
Licensed Insurance Agent
AAA- The Auto Club Group
06.2017 - 05.2019
Senior Leasing Specialist
Hayman Management
01.2014 - 06.2017
Bachelor of Arts - Human Resource Management
University of Arizona Global Campus
AAS - BUSINESS ADMINISTRATION
WAYNE COUNTY COMMUNITY COLLEGE
DIPLOMA - College Prep/Language Arts
MARTIN LUTHER KING, JR. H.S.
Similar Profiles
Kameron BynumKameron Bynum
Battery Technician Driver at AAA Auto Club GroupBattery Technician Driver at AAA Auto Club Group
Felicia WitinkoFelicia Witinko
Operations Manager at Auto Club Group AAAOperations Manager at Auto Club Group AAA
Sidney ChavezSidney Chavez
Inbound Dispatch Specialist at The Auto Club Group - AAAInbound Dispatch Specialist at The Auto Club Group - AAA