Dedicated housekeeper and team leader with a strong focus on customer satisfaction and cleanliness. Proven ability to maintain high standards in service delivery and problem resolution.
Overview
2
2
years of professional experience
Work History
Housekeeper
Extended Stay America
09.2023 - 03.2026
Maintained cleanliness and organization of guest rooms to meet brand standards.
Conducted thorough inspections of room conditions, ensuring timely and efficient service delivery.
Collaborated with maintenance teams to report safety hazards and repair needs promptly.
Managed inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
Cashier Team Lead
7 Eleven Store
02.2024 - 12.2025
Supervised team of cashiers, ensuring adherence to operational standards and customer service excellence.
Trained new cashiers on register operations, company policies, and customer engagement techniques.
Managed daily cash reconciliation processes to maintain accuracy in financial transactions.
Implemented inventory control measures, reducing discrepancies and improving stock management efficiency.
Guest Service Representative
Honey Baked Ham and Cafe
03.2024 - 06.2024
Provided exceptional customer service through active listening and effective communication.
Assisted in managing daily operations, ensuring smooth service flow during peak hours.
Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
Maintained product knowledge to accurately inform customers about menu items and promotions.