Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantia Dorsey

Baltimore ,MD

Summary

Dedicated Customer Service Representative with over 8 years experience in customer service. Positive and upbeat attitude guaranteed to contribute to company success and maintain customer satisfaction. Reliable and driven, with strong time management and prioritizing abilities.

Overview

14
14
years of professional experience

Work History

Laboratory Technician

Mercy Hospital
11.2021 - Current
  • Perform routine task in Laboratory such as receiving, accessioning and processing of pathologic specimens.
  • Accession and enter in Gross data for surgical tissues for processing and eventual microscopic evaluation.
  • Perform H&E an papanicolaou staining and cover slip all surgical and cytology specimen slides.
  • Organize and label slides/paperwork and keep records of test
  • Documented and verified patient information using laboratory information system.
  • Carried out biohazard and chemical hazard waste material disposal.
  • Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.

Pathology Technician

Adventist Health System
09.2020 - 11.2021
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Recorded, reported and posted test results using Copath ( Pathology information system).
  • Accessioned over 20 patient specimens daily according to priority and documented results in Copath( Pathology Information System).
  • Provided Finalized reports to Pathologist upon request.
  • Properly labeled and Sent Out patient Specimens to Gen path for HPV, Chlamydia and/or Gonorrhea testing.
  • Handled Bank deposits for Company
  • Provided administrative assistance such as filing reports, Sending emails , Answering and transferring calls.
  • Alerted Couriers for specimen pick ups.

Medical Records Case Manager

Collateral Opportunities LLC
08.2020 - 10.2021
  • Client Communications Via email, Text and phone.
  • Collaborated with over 15 Law firms to assist Consumers in filing health claims.
  • Assist Clients with Creating patient portals and retrieving medical records through Health Vet , Healthehistory and more.
  • Communicated with patients, ensuring that medical information was kept private.

Funeral Assistant/removal Technician

SCI Maryland funeral services
01.2019 - 08.2020
  • Drove company vehicles to transport remains or families to services.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Loaded and operated hearses to transport caskets cautiously.
  • Safely drives company owned professional vehicles to perform over 20 "first call" removals daily of deceased including home removals.
  • Cooperates with first responders, coroner , hospital staff , or senior living facilities and accommodate their processes and procedures.
  • Entered deceased event information into proprietary software.
  • Transport caskets to airports , care centers .

Clinical Customer Service Representative

Johns Hopkins hospital
06.2016 - 03.2019
  • Enhancing service excellence by serving as central point of contact and communication for patients, families, visitors and members of healthcare team in patient care units.
  • Provide broad spectrum of support services to medical, nursing, and administrative staff such as faxing , filing and scheduling appointments.
  • Performed as Effective liaison between guest and internal departments.
  • Answered over 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Classroom Assistant

BCPS Baltimore City Public School System
11.2014 - 06.2016


  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Helped teacher prepare instructional material and displays.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Front Desk Clerk

Woodhome gardens rehabilitation Center
05.2012 - 11.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted 60 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Offered beverages to guest while await service.
  • Act as liaison between quest and house staff.

Team Lead

Starbucks
09.2010 - 05.2012
  • Provided in-depth information to customers on beverage preparation.
  • Maintained steady pace while serving over 100+ Guest daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Education

Associate of Applied Science - Science

The Community College of Baltimore County
Catonsville, MD
05.2022

High School Diploma -

Homeland Security Academy
Baltimore, MD
05.2009

Skills

  • Critical Thinking
  • Epic Systems
  • Verbal and Written Communication
  • Microsoft Exchange
  • Computer Proficiency
  • Proficiency in Microsoft Office and G Suite
  • Inbound and Outbound Calling
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Time Management
  • QuickBooks Knowledge
  • Customer Service
  • Flexible & Adaptable
  • Upbeat and Positive Personality

Timeline

Laboratory Technician

Mercy Hospital
11.2021 - Current

Pathology Technician

Adventist Health System
09.2020 - 11.2021

Medical Records Case Manager

Collateral Opportunities LLC
08.2020 - 10.2021

Funeral Assistant/removal Technician

SCI Maryland funeral services
01.2019 - 08.2020

Clinical Customer Service Representative

Johns Hopkins hospital
06.2016 - 03.2019

Classroom Assistant

BCPS Baltimore City Public School System
11.2014 - 06.2016

Front Desk Clerk

Woodhome gardens rehabilitation Center
05.2012 - 11.2014

Team Lead

Starbucks
09.2010 - 05.2012

Associate of Applied Science - Science

The Community College of Baltimore County

High School Diploma -

Homeland Security Academy

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Chantia Dorsey