Chantia Tankou
Arlington,TX
Summary
Customer-centric Inside Sales and Customer Success professional with over 2 years of experience driving client acquisition, onboarding, and long-term success in a SaaS environment. Proven ability to engage high volumes of leads, exceed sales targets, deliver personalized onboarding experiences, and develop strategic partnerships. Skilled in consultative selling (Sandler), client relationship management, and cross-functional collaboration. Passionate about helping small businesses thrive through scalable solutions.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
Gusto
06.2022 - 09.2024
- Serve as the primary point of contact for a portfolio of small-to-mid-sized business clients using Gusto’s HR, payroll, and benefits platform.
- Conduct weekly check-ins to understand client goals, challenges, and product feedback, deepening trust and retention.
- Drive strategic adoption by delivering personalized training, product education, and onboarding support.
- Analyze key client KPIs and usage trends, delivering quarterly business reviews (QBRs) and success plans.
- Collaborate with Product, Engineering, and Sales to relay client feedback and advocate for enhancements.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Inside Sales Representative
Gusto
07.2021 - 06.2022
- Managed high-volume inbound calls, chats, and emails with prospective customers across discovery, decision, and onboarding phases.
- Leveraged the Sandler Selling System to identify needs, qualify leads, and guide small business owners to the right Gusto solution.
- Owned 70% of customer conversations through onboarding support, ensuring a smooth and compliant platform setup.
- Exceeded monthly OTE targets with consistent lead-to-conversion rates.
- Developed deep product knowledge to communicate Gusto's value clearly and handle objections with empathy.
- Contributed to the refinement of sales scripts and onboarding processes through internal feedback loops.
Education
No Degree - Business Administration
Nyack College
New York, NY12-2025
Skills
- CRM: Salesforce, HubSpot
- Sales Techniques: Sandler Selling System, consultative selling
- Tools: Zoom, Slack, Google Workspace
- Relationship building
- Onboarding
- Cross-functional collaboration
- Product training
- Strategic planning
- Conflict resolution
Timeline
Customer Success Manager
Gusto
06.2022 - 09.2024
Inside Sales Representative
Gusto
07.2021 - 06.2022
No Degree - Business Administration
Nyack College
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