Chantilee Mendenhall
San Diego,CA
Summary
Seeking an opportunity to use my background in social services, education, and customer support in a collaborative work environment that strives to support its clients. Having experience in the classroom, as an administrator, and as a customer support specialist for a growing Ed. Tech company, I want to use my skills to support a growing team through positive interactions that lead to customer satisfaction, retention, and progressive changes.
I am a problem solver who can successfully approach tasks independently with positive resolution and can use effective communication skills to collaborate with a team.
Overview
9
9
years of professional experience
Work History
Lead Teacher
San Carlos United Methodist
San Diego, CA
04.2024 - Current
- Designed and implemented programs to provide meaningful learning experiences.
- Served as a mentor for new teachers during their onboarding process.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
Customer Success Specialist
Art of Problem Solving
San Diego, CA
03.2022 - 04.2024
- Enhanced educational plans by guiding students in course selection.
- Collaborated with families and staff to develop strategies for enhancing students' academic performance.
- Collaborated with teachers, curriculum developers, and administrators to understand and improve classroom conditions and functionality.
- Answered inbound calls, chats, and emails within SLA of 3.5 hours.
- Mentored new employees and created procedures/ policies to benefit team performance and trainings.
- Identified opportunities for process improvements by leveraging web analytics solutions such as Google Analytics or Adobe Analytics.
Assistant Director
Gratitude Garden Preschool
San Clemente, CA
10.2021 - 03.2022
- Coordinated all communications through various channels.
- Fostered enduring partnerships with staff and contract workers.
- Directed special projects and daily operations.
- Partnered with stakeholders to tackle problems and implement resolutions.
- Generated and disseminated newsletters, memos, email updates along with other communicative materials.
- Established budgets and tracked expenses to drive operational efficiency.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Lead Teacher
Village Bloom Child Development Center
Encinitas, CA
08.2020 - 10.2021
- Operated in complete outdoor setting amidst COVID-19.
- Creatively developed engaging lessons and openly communicated with peers to effectively rotate/transition students between learning environments.
- Organize activities to promote physical, mental, and social development of each child.
- Utilized hands-on methods to enhance learning experiences.
- Communicate objectives for lessons, units and projects to students and parents to increase family interaction.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts (math, literacy, writing, fine motor)
- Arranged indoor and outdoor classrooms to facilitate optimal education for student groups of children ages 3, 4, and 5.
Lead Teacher
San Carlos United Methodist Preschool
San Diego, CA
08.2018 - 08.2020
- Liaised between parents and administrative staff to clarify classroom and student objectives.
- Created various strategies and teaching methodologies to engage students with enriching educational opportunities influenced by variety of learning philosophies: reggio, montesorri, high-scope, project based, Waldorf.
- Lead Teacher for after school program supervising 3 other staff and 36 rotating children.
- Familiar with frequent and handwritten headcount sheets.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Planned field trips and classroom events to enhance learning through fun activities.
- Raised money for classroom technology to advance learning needs of students through unique and process oriented art projects.
Lead Teacher
Carmel Mountain Preschool
San Diego, CA
12.2017 - 08.2018
- Lead Co-teacher in 16:2 rotating classroom.
- Worked directly with families needing support to implement IEPs (Behavior Management, Support Staff Requests, Inclusion Support and Programming).
- Created consistent schedule with rich learning materials, led purposeful and fluid transitions, and facilitated educational explorations that could be visited in outdoor and indoor environments.
- Daily updates to parents in written format and Weekly email.
Outdoor Coordinator (Lead Teacher)
San Carlos United Methodist Preschool
San Diego, CA
05.2017 - 12.2017
- Sparked creativity and imagination by helping children discover new things each day in their outdoor learning classroom.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning, as well as purposefully facilitated gross motor activities like parachute, jump rope, hopscotch, etc.
- Enhanced sensory abilities by giving children access to numerous textures and shapes that are not typically found indoors.
- Identified children in need of extra support for emotional, health-related or developmental concerns and communicated with their assigned teachers during assessment periods.
- Supported children's emotional and social development by adapting communication tactics for differing students and classrooms.
Administrative Assistant
ABA Education Foundation
San Diego, CA
12.2015 - 04.2017
- Maintained organization of the front reception desk.
- Streamlined administrative tasks by organizing files, creating spreadsheets, and managing document workflows.
- Revised and maintained master calendar for client appointments.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Reconciled bank and credit card accounts monthly.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education
Master's - Early Childhood Education
Capella University
01.2017
Bachelors Degree - Social Work
San Francisco State University
San Francisco, CA01.2011
Associates Degree - Transfer Studies
Imperial Valley College
Imperial, CA01.2009
High School Diploma -
Central Union High School El Centro
CA01.2007
Skills
- Client onboarding
- Customer support
- Experience using Customer Success Platforms
- Learning management systems
- E-learning technologies
- Virtual classroom management
- Curriculum planning
- Project management
- Communication skills
- Team collaboration
- Cross-functional coordination
- Sales support
- Customer onboarding
- Calendaring
- Opening and closing accounts
- Service standard compliance
- Conflict resolution
- Data analysis
- Student and Youth Advocacy
- Community outreach, event planning, and management
- Curriculum development
- Data Analytics
- Program/Event Schedule Management
- Records Coordination
- Program Improvement Execution
- Strong Analytical Focus
- Customer Relationship Development
- De-escalation techniques
- Inbound and outbound calling
- Task prioritization
- Customer satisfaction measurement
Accomplishments
- Type 55 error-free words per minute on word processor.
- Childcare & Social Service Experience.
- 5+ Years of Emergency Shelter and Residential Services.
- Legal documentation of events and proper submission to required parties.
- 12+ ECE Units (Masters Education: ECE).
- Understanding of trauma informed care and behavior management techniques.
- Experience creating educational curriculum and applying educational activities.
- 7+ Years of Lesson Planning and Curriculum Development for differentiated Learners to encourage appropriate socialization and academic learning.
- Advocate of Early Childhood Learning
- NYAEC Member.
References
REFERENCES Available upon request.
Timeline
Lead Teacher
San Carlos United Methodist
04.2024 - Current
Customer Success Specialist
Art of Problem Solving
03.2022 - 04.2024
Assistant Director
Gratitude Garden Preschool
10.2021 - 03.2022
Lead Teacher
Village Bloom Child Development Center
08.2020 - 10.2021
Lead Teacher
San Carlos United Methodist Preschool
08.2018 - 08.2020
Lead Teacher
Carmel Mountain Preschool
12.2017 - 08.2018
Outdoor Coordinator (Lead Teacher)
San Carlos United Methodist Preschool
05.2017 - 12.2017
Administrative Assistant
ABA Education Foundation
12.2015 - 04.2017
Master's - Early Childhood Education
Capella University
Bachelors Degree - Social Work
San Francisco State University
Associates Degree - Transfer Studies
Imperial Valley College
High School Diploma -
Central Union High School El Centro