Sharain McCallum
Carteret,NJ
Summary
Customer-focused education professional transitioning into Customer Success with 5+ years of experience driving engagement, behavior change, and stakeholder alignment in school environments. Proven ability to onboard users, increase adoption of tools and systems, and build strong relationships with diverse stakeholders. Passionate about leveraging technology to reduce teacher workload and improve student outcomes.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead + Special Education Teacher
Brooklyn RISE Charter School
Brooklyn, NY
08.2024 - Current
- Lead weekly grade team meetings, aligning instructional priorities, sharing updates, and driving execution across a team of 5 people
- Develop and distribute weekly scope and sequence plans, ensuring clarity, accountability, and consistent implementation across classrooms
- Manage relationships with 30+ students, families, and cross-functional staff, ensuring strong engagement and alignment on goals
- Designed and implemented systems that increased student engagement and daily task completion, driving consistent adoption of routines and tools by 60%
- Led onboarding and training for classroom systems and digital tools, improving usage consistency across students and staff
- Analyzed academic performance data weekly to identify gaps and implement targeted interventions
- Drove a 50% increase in grade-level academic performance data since August through strategic planning and data-driven instruction
- Maintained consistent communication with families and stakeholders on a daily basis, increasing trust and long-term engagement
Special Education Teacher
Success Academy Charter Schools
Brooklyn, NY
10.2021 - 07.2024
- Managed a high-performing classroom environment focused on academic rigor, accountability, and measurable student outcomes for 30+ students
- Built strong relationships with students, families, and staff, ensuring consistent engagement and alignment on academic expectations with 90% satisfaction
- Implemented structured instructional systems and routines to drive student performance and daily task completion with 95% completion
- Analyzed student data to identify trends and adjust instruction, improving overall class performance by 65%
- Communicated regularly with families and stakeholders, increasing transparency, trust, and student support on a daily/weekly basis
- Collaborated with grade team members and leadership to execute school-wide initiatives and maintain instructional consistency
- Adapted quickly in a fast-paced, high-expectations environment, demonstrating strong problem-solving and resilience
Education
Bachelor's Degree - English Language Arts
SUNY Plattsburgh
08-2019
Master's Degree - Childhood Education (General & Special Education)
Touro University
09-2024
Skills
- Customer Success
- Client Onboarding
- Product Adoption
- Relationship Management
- Training & Facilitation
- Data Analysis
- Retention Strategies
- Stakeholder Engagement
- Project Management
- Communication
- Conflict resolution
- Coaching and mentoring
Certification
Google Project Management Certificate (In Progress)
Timeline
Team Lead + Special Education Teacher
Brooklyn RISE Charter School
08.2024 - Current
Special Education Teacher
Success Academy Charter Schools
10.2021 - 07.2024
Bachelor's Degree - English Language Arts
SUNY Plattsburgh
Master's Degree - Childhood Education (General & Special Education)
Touro University