TAMARA ROBINSON
Spring,TX
Summary
An Organized Team Leader who builds positive rapport, inspires trust and guides teams towards achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Dedicated, collaborative, and adaptable professional with an impressive employment history of curriculum and instruction, equipment sales and financing, credit industry analyst, customer support services, and treasury management specialist, exceeding departmental expectations. Proven ability to produce results, work in a fast- paced environment, and provide optimal support.
Overview
14
14
years of professional experience
Work History
Special Education Interventionist/Team Lead
Humble ISD And Spring ISD
Houston And Humble, TX
01.2016 - 07.2022
- Inclusion | Spring and Humble Independent School District
- Developed success plans for 100+ stakeholders while keeping track of data and monitoring progress
- Delivered training presentations and crafted interventions to promote emotional intelligence, positive team collaboration, and conflict resolution
- Managed projects to meet deadlines for quarterly and yearly targeted goals
- Coached and mentored other professionals for student growth and team building activities
- Worked collaboratively with community stakeholders to strategize methods for diversity and inclusion
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Finance Manager
Ascentium Capital
Kingwood, TX
01.2014 - 12.2015
- Managed a team of 15 sales professionals to generate and develop new business clients
- Managed the financing evaluation process by collaborating with Corporate Credit and Risk Management to assess asset quality and the approval process
- Produced $750K revenue within first 6 months and consistently met monthly, targeted sales goals by more than 30%
- Delivered sales presentations to promote company products and services
Credit Analyst II | Equifax
Equifax
Houston, TX
04.2011 - 05.2013
- Investigated credit bureau disputes received via e-OSCAR as well as written disputes received directly from consumers
- Collaborated across internal departments to review data relevant to resolving consumer disputes
- Processed consumer account reports using source documents while identifying improper, inaccurate, and incomplete data
- Educated and assisted consumers with interpreting and reviewing the contents of their credit files
- Conducted monthly volunteer financial literacy presentations for consumers
Customer Service Specialist
NRG, Reliant Energy
Houston, TX
08.2010 - 04.2011
- Consistently surpassed recent sales and service goals monthly by 30% or greater by approaching interactions with resourcefulness, organization, and customer-centric solutions
- Responded to complex inquiries and solved problems using independent judgment while ensuring client satisfaction
- Developed methods and techniques to scale 50% customer retention and renewal services
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Treasury Management Specialist
Zions Bancorporation
Houston, TX
06.2007 - 08.2010
- Established new customer accounts for online business banking
- Support, educate, and train clients
- Process ACH deposits, wire transfers,
- Identify and resolve client issues Assisted regular school personnel in providing an appropriate educational environment for mainstreamed students
Education
Women’s Entrepreneurship -
Cornell University
Ithaca, NY04.2020
Master of Education - Education Administration
Houston Baptist University
Houston, TX08.2019
ATCP – Alternative Teacher Certification Program, Special Education EC-12 and Generalist EC-6 Certification -
Lone Star College
08.2015
Bachelor of Science - Humanities: Interdisciplinary Studies
University of Houston
Houston, TX12.2010
Skills
- Virtual Instruction Individualized Success Plans Customer Service Specialist Interpersonal Communication
- Behavioral & Emotional Health Strategic Planning Process Improvement Stakeholder Collaboration
- Teamwork Operational Procedures
- Process Integration
Timeline
Special Education Interventionist/Team Lead
Humble ISD And Spring ISD
01.2016 - 07.2022
Finance Manager
Ascentium Capital
01.2014 - 12.2015
Credit Analyst II | Equifax
Equifax
04.2011 - 05.2013
Customer Service Specialist
NRG, Reliant Energy
08.2010 - 04.2011
Treasury Management Specialist
Zions Bancorporation
06.2007 - 08.2010
Women’s Entrepreneurship -
Cornell University
Master of Education - Education Administration
Houston Baptist University
ATCP – Alternative Teacher Certification Program, Special Education EC-12 and Generalist EC-6 Certification -
Lone Star College
Bachelor of Science - Humanities: Interdisciplinary Studies
University of Houston
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