Overview
Work History
Education
Skills
Timeline
Generic

CHANTIL M. BENSON

High Point,NC

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Ascensus Trust
05.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Specialist

Tax Protection Plus
01.2023 - 08.2023
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Created and updated records and files to maintain document compliance.

Medical Customer Service Representative

Rotech Healthcare
10.2022 - 12.2022
  • Completed clerical duties and tasks for clinic administration.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Birth Principle Clerk

City of Boston Registry Division
05.2017 - 07.2022
  • Customer Service Support
  • Create and manage documents for informational files.
  • Communicated with department managers to ensure that work is completed efficiently.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Received and routed business correspondence to correct departments and staff members.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

File Clerk

Board of Registration Election Commission
02.2017 - 05.2017
  • Data analyzing
  • Assisting customers by updating new and old registration for every election period.
  • Responded to internal and external requests.
  • Trained junior clerical staff.
  • Examined, categorized and sorted incoming documents.

Education

Dental Assisting

Boston Career Institute
Malden, MA
08.2012

High School Diploma -

Another Course To College
Boston, MA
06.2012

Skills

  • Strong customer service, Ability to multi-task, Highly Organized, Adaptable, Great communication, Quick Learner, Adaptable, Efficient, Flexible

Timeline

Customer Service Representative

Ascensus Trust
05.2024 - 10.2024

Administrative Specialist

Tax Protection Plus
01.2023 - 08.2023

Medical Customer Service Representative

Rotech Healthcare
10.2022 - 12.2022

Birth Principle Clerk

City of Boston Registry Division
05.2017 - 07.2022

File Clerk

Board of Registration Election Commission
02.2017 - 05.2017

Dental Assisting

Boston Career Institute

High School Diploma -

Another Course To College

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CHANTIL M. BENSON