CHANTIL M. BENSON
High Point,NC
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ascensus Trust
Remote - North Carolina
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Specialist
Tax Protection Plus
Winston-Salem, NC
01.2023 - 08.2023
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external letters and memoranda.
- Handled client correspondence and tracked records to foster office efficiency.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
Medical Customer Service Representative
Rotech Healthcare
High Point, NC
10.2022 - 12.2022
- Completed clerical duties and tasks for clinic administration.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Birth Principle Clerk
City of Boston Registry Division
Boston, MA
05.2017 - 07.2022
- Customer Service Support
- Create and manage documents for informational files.
- Communicated with department managers to ensure that work is completed efficiently.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
File Clerk
Board of Registration Election Commission
Boston, MA
02.2017 - 05.2017
- Data analyzing
- Assisting customers by updating new and old registration for every election period.
- Responded to internal and external requests.
- Trained junior clerical staff.
- Examined, categorized and sorted incoming documents.
Education
Dental Assisting
Boston Career Institute
Malden, MA08.2012
High School Diploma -
Another Course To College
Boston, MA06.2012
Skills
- Strong customer service, Ability to multi-task, Highly Organized, Adaptable, Great communication, Quick Learner, Adaptable, Efficient, Flexible
Timeline
Customer Service Representative
Ascensus Trust
05.2024 - 10.2024
Administrative Specialist
Tax Protection Plus
01.2023 - 08.2023
Medical Customer Service Representative
Rotech Healthcare
10.2022 - 12.2022
Birth Principle Clerk
City of Boston Registry Division
05.2017 - 07.2022
File Clerk
Board of Registration Election Commission
02.2017 - 05.2017
Dental Assisting
Boston Career Institute
High School Diploma -
Another Course To College