Summary
Overview
Work History
Education
Skills
Certification
Basic Life Support
Timeline
CustomerServiceRepresentative

Chantina Rollins

Customer Service Representative
Winter Haven,FL

Summary

Self-motivated individual that is dedicated to the task at hand. Takes pride in completing task and working well in a team environment.

Seeking an entry-level Customer Service position in the Medical and Health Care Field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Health Care Aide

Mary’s Caring Hands
Winter Haven, FL
08.2021 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Developed rapport to create safe and trusting environment for care.

Caregiver

Education And Empowerment Inc
Lakeland, FL
04.2015 - 07.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

In-Store Shopper

Instacart
Lakeland, FL
09.2019 - 08.2020
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High School Diploma -

Tempe Accelerated High School
Tempe Arizona
2006

Skills

  • Excellent Clerical Skills
  • Medical Assistance Skills
  • Proficient in Microsoft Office
  • Excellent Communication Skills
  • Computer Skills
  • Desire to learn and be trained
  • Excellent Customer Service Skills
  • Patient and Compassionate
  • Client Relationship and Rapport

Certification

  • HHA - Home Health Aide
  • CMA - Certified Medication Aide

Basic Life Support

CPR And First Aide.

Timeline

Home Health Care Aide

Mary’s Caring Hands
08.2021 - Current

In-Store Shopper

Instacart
09.2019 - 08.2020

Caregiver

Education And Empowerment Inc
04.2015 - 07.2021

High School Diploma -

Tempe Accelerated High School

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Chantina RollinsCustomer Service Representative