Hi, I’m
Chantreese Jackson
Summary
A versatile and dedicated professional with experience in customer service, seeking to expand into diverse roles. Skilled in efficiently managing multiple responsibilities, with strong abilities in communication,problem-solving, and time management. Proficient in delivering quality work independently and in team settings. Looking forward to expanding my knowledge and make meaningful contributions with commitment and passion.
Overview
9
years of professional experience
Work History
Epiphany Management
Customer Service Specialist
05.2021 - Current
Job overview
- Proficient in dispute resolution and escalation management
- Oversees live chat support and client emails handling inquiries
- Consistently meeting and exceeding performance metrics
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Promoted to Tier 2 specialist recognized for advanced expertise in resolving complex issues and delivering exceptional customer service.
HEAVENLY TOUCH MAIDS
Professional Cleaning Lead
01.2018 - 05.2021
Job overview
- Provide expert cleaning services in commercial and residential settings
- Manage training and coaching of new and existing staff in correct cleaning procedures
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Ensure the proper tracking of all details of customer transactions and service history
- Proven ability to learn quickly and adapt to new situations.
PETAL SWEET CLEANING
Professional Cleaning Technician
01.2016 - 01.2018
Job overview
- Managed end-of-cleaning inspections with clients to ensure all services were satisfactory
- Troubleshot cleaning equipment to diagnose and prevent issues that would delay timely completion of services
- Ensured all team members used cleaning equipment in a safe and responsible manner
- Assigned workstations to team members and supervised teams' accuracy and safety while tracking and maintaining personal site responsibilities
Education
THE UNIVERSITY OF AKRON
Bachelor of Science from Organizational Supervision
THE UNIVERSITY OF AKRON
Certificate from Workplace Communications
THE UNIVERSITY OF AKRON
Associate of Arts Degree
Skills
- Problem Solving
- Verbal/Written Communication
- Self-Motivated
- Adaptable Fast Learner
- Customer Relationship Management
- Remote Technical Support
- Team Collaboration
Volunteer Experience
- Visual Assistance Volunteer, BE MY EYES
- Toy Drive Assistant, CHRISTMAS TOY DRIVE
Timeline
Customer Service Specialist
Epiphany Management
05.2021 - Current
Professional Cleaning Lead
HEAVENLY TOUCH MAIDS
01.2018 - 05.2021
Professional Cleaning Technician
PETAL SWEET CLEANING
01.2016 - 01.2018
THE UNIVERSITY OF AKRON
Bachelor of Science from Organizational Supervision
THE UNIVERSITY OF AKRON
Certificate from Workplace Communications
THE UNIVERSITY OF AKRON
Associate of Arts Degree
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