Chantrell Dauphine
Rex,GA
Summary
Motivated detail-oriented team player with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Customer Service Sales Representative
Ace Car Rental
02.2022 - Current
- Delivered superior customer service to retain existing customers and attract future customers.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Medical Customer Service Representative
Tulane Medical Center
02.2007 - 05.2021
- Front Desk
- Patient Check-In and assisting patient with required forms.
- Co - Pays
- Insurance VerificationBack Desk
- Scheduling/rescheduling appointments within the electronic medical records platform.
- Monitor physician and clinic daily schedule.
- Provided administrative support to office staff including managing phone calls, responding to customer inquiries.
- Surgery Scheduler
- Manage post surgery data ensuring all paperwork in completed in a timely manner.
- Maintain insurance authorizations- Surgery and Procedures
- Out-patient procedures - CT, MRI, and Labs
Education
Bachelor of Science - Medical Insurance Billing
Atlanta Technical College
Atlanta, GA05.2026
Skills
Front/Back Office
Insurance Verification
Referral Coordination
Surgery Scheduling
Call Center
Billing
Timeline
Customer Service Sales Representative
Ace Car Rental
02.2022 - Current
Medical Customer Service Representative
Tulane Medical Center
02.2007 - 05.2021
Bachelor of Science - Medical Insurance Billing
Atlanta Technical College
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