Chantry Penix
Bentonville,AR
Summary
As a solutions driven, self-starter, personally motivated by meeting goals & exceeding expectations along with a commitment to continuous improvement and learning. Focused on client & colleague interfacing, relationship building, customer service, and meeting performance objectives. Qualified, professional Senior Account Executive and Sales Manager with over 12 years of experience. Strong analytical skills with an eye for detail & a desire to succeed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Palos Garza Logistics
2023.07 - Current
- Joined a pilot program to penetrate and grow sales in the US logistics market.
- Identified opportunities for increase in profit and customer base for a team of 5 selling brokers through cold calls, lead generating and face to face meetings.
- Created and tracked sales metrics/expectations for my team to ensure continued growth and success.
- Coached team on how to approach customer conversations, identify opportunities to add value and close customers to create a win-win relationship
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Assisted in interviewing new candidates for the brokerage/selling role.
Customer Service Representative
Business Solutions Inc.
2022.12 - 2023.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed orders for 8 regional plants - incoming shipments, order changes and insured product quality using FIFO
- Organized 5 drivers delivery instructions for daily deliveries.
- Responded to customer requests for products, services, and real time changes to product needs based on plant productions.
- Assisted in data implementation in new platform to increase effeicency and quality control.
SR. LOGISTICS ACCOUNT EXECUTIVE
Total Quality Logistics
2017.01 - 2022.07
- Independently built a successful portfolio of business through lead generation, cold calling and assessing client's operational challenges with seamless follow-up and communication
- Effectively accelerated growth on m team by gaining additional resources to support key accounts as the lead
- Successfully networked, negotiated & closed 20+ customers YTD through excellence in customer service and relationship building
- Thoroughly met demands and competently executed for clients with savvy brokering, 24/7 availability, prompt problem solving, & a consistent sense of urgency
- Coached and trained a team of 10-15 team members to grow their own book of business while maintaining the gold standard level of service within myportfolio
- Mentored & onboarded new hires, providing education on current market trends, winning sales practices and detailed operations for all modes of transportation both international and domestic
- Empowered and developed 7 team members to promotions into leadership positions.
AREA SALES MANAGER
Dillards Department Store
2010.09 - 2016.11
- Managed a team of 10 sales associates while coaching them to meet and exceed personal sales goals
- Superseded goals in responsibility of sales tracking, price elasticity, and margins of each brand
- Effectively met quotas and quarterly sales goals by 10%
- Gained new brands through excellent communication with buyers
- Aided and assisted in helping gross margins to increase by 5% annually
- Managed the department's sales, gross margins, inventory control, and loss prevention.
Education
Bachelor of Science in Supply Chain Management - Transportation and Logistics
Sam M. Walton College of Business
05.2010
Skills
- Strong Communication & Analysis Skills
- Strategic Planning Abilities
- Product Knowledge
- Business Communication
- Client Engagement
- Computer Literacy
- Project Management Tools
- High Empathy
- Organization
- Negotiation & Problem Solving
- Goal-oriented
- Presentation Skills
Websites
Certification
SAP Certification
Timeline
Sales Supervisor
Palos Garza Logistics
2023.07 - Current
Customer Service Representative
Business Solutions Inc.
2022.12 - 2023.07
SR. LOGISTICS ACCOUNT EXECUTIVE
Total Quality Logistics
2017.01 - 2022.07
AREA SALES MANAGER
Dillards Department Store
2010.09 - 2016.11
Bachelor of Science in Supply Chain Management - Transportation and Logistics
Sam M. Walton College of Business
SAP Certification
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