Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chantz Gibson

college station,Texas

Summary

Motivated and adaptable professional with diverse experience in healthcare, customer service, and security. Proven ability to communicate effectively, manage multiple tasks, and provide excellent service in various settings. Seeking a role in a dynamic work environment where I can leverage my skills in customer support, healthcare coordination, and administrative assistance to contribute to a team's success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Everise
06.2022 - 12.2024
  • Sold Medicaid policies and conducted educational sessions for groups of consumers
  • Developed strong communication and presentation skills to effectively convey policy details and benefits
  • Demonstrated ability to manage client relationships and handle sensitive information

Customer Service Representative

Humana
05.2024 - 08.2024
  • Provided support to Humana's members, addressing inquiries and resolving issues related to health insurance plans
  • Assisted with policy explanations, claims processing, and member account management
  • Enhanced skills in customer service, problem-solving, and healthcare insurance knowledge

Technical Support Specialist

H&R Block
01.2024 - 05.2024
  • Provided technical support for H&R Block's tax preparation software
  • Assisted clients with troubleshooting and resolving complex issues to ensure a smooth tax filing experience
  • Enhanced skills in technical problem-solving and client communication
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.

Technical Support Specialist

H&R Block
01.2023 - 05.2023
  • Provided technical support for customers regarding tax preparation software
  • Assisted clients with troubleshooting and resolving software issues to ensure smooth tax filing
  • Enhanced problem-solving skills and ability to explain complex information clearly
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.

Student

Wharton County Junior College
01.2019 - 05.2022
  • Maintained consistent attendance, achieving a perfect record for multiple semesters.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Utilized academic resources such as tutoring and office hours to improve performance.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Volunteered for community service projects, applying academic knowledge in real-world scenarios.

Babysitter

Ashley Inc
01.2014 - 01.2020
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Head Flag Football Coach

I9 Sports
03.2019 - 05.2019
  • Coached and developed youth athletes, emphasizing skill-building, teamwork, and sportsmanship.
  • Led team to a season championship through strategic planning and consistent player development.
  • Designed and executed engaging practices and game-day strategies tailored to various skill levels.
  • Fostered strong communication with parents to ensure a supportive and inclusive team environment.

Caregiver

Richmond State Supported Living Center
01.2018 - 01.2019
  • Assisted mentally disabled individuals with daily living activities, demonstrating patience and empathy
  • Collaborated with a multidisciplinary team to provide high-quality care and support
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Security Guard

STA Security and Investigations LLC
01.2017 - 01.2018
  • Provided security at multiple locations, ensuring safety and compliance with protocols
  • Developed skills in surveillance, conflict resolution, and emergency response

Manual Machine Operator

NOV
01.2016 - 01.2017
  • Performed pressure washing and maintenance tasks to prepare oil parts for assembly
  • Demonstrated reliability and attention to detail in a physically demanding role

Education

No Degree - General Studies

Blinn College
Brenham, TX

No Degree - General Studies

Lone Star College
Houston, TX

Pre-Nursing -

Wharton County Junior College
08.2022

High School Diploma -

George Ranch High School
06.2015

Skills

  • Policy analysis
  • Group health plans
  • Insurance terminology
  • Enrollment processing
  • Medicare expertise
  • Goal oriented
  • Youth mentorship, player development, and team leadership
  • Strategic practice planning and in-game decision-making
  • Clear communication with parents, players, and staff

Accomplishments

  • Received College football scholarship to Bacone.
  • 1st college graduate in family history.

Certification

  • Texas Life and Health Insurance License
  • AHIP Medicare Certification – 2025

Timeline

Customer Service Representative

Humana
05.2024 - 08.2024

Technical Support Specialist

H&R Block
01.2024 - 05.2024

Technical Support Specialist

H&R Block
01.2023 - 05.2023

Licensed Health Insurance Agent

Everise
06.2022 - 12.2024

Head Flag Football Coach

I9 Sports
03.2019 - 05.2019

Student

Wharton County Junior College
01.2019 - 05.2022

Caregiver

Richmond State Supported Living Center
01.2018 - 01.2019

Security Guard

STA Security and Investigations LLC
01.2017 - 01.2018

Manual Machine Operator

NOV
01.2016 - 01.2017

Babysitter

Ashley Inc
01.2014 - 01.2020

High School Diploma -

George Ranch High School

No Degree - General Studies

Blinn College

No Degree - General Studies

Lone Star College

Pre-Nursing -

Wharton County Junior College

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