Chanya Fletcher
Bourg,LA
Summary
Proven achiever with extensive experience as a Work From Home Agent for FedEx Express, demonstrating exceptional time management and multitasking abilities. Skilled in CRM knowledge and phone etiquette, I efficiently resolved customer inquiries, enhancing satisfaction levels. My approach significantly improved operational efficiency by leveraging technology for swift information access and meticulous record preparation.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FedEx Express
08.2022 - 06.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Call Center Agent
Amazon
01.2020 - 08.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05.2018
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Billing management
- Record preparation
Timeline
Customer Service Representative
FedEx Express
08.2022 - 06.2024
Call Center Agent
Amazon
01.2020 - 08.2022
High School Diploma -
South Terrebonne High School
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