Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chaoming Wang

San Francisco,CA

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Development Manager

Sterling Bank & Trust
08.2022 - 11.2023
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.

Loan Processor

Sterling Bank & Trust
11.2019 - 08.2022
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.

Store Manager

Voiz Karaoke
09.2012 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Education

High School Diploma -

Thurgood Marshall Academy High School
San Francisco, CA
06.2012

Skills

  • Terms Negotiation
  • Loans
  • Practiced at FHA Loan Process
  • Relationship Building and Management
  • Loan Origination
  • Customer Service
  • Problem Solving
  • Documentation Review

Certification

  • Licensed Loan Officer - 2 years

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Relationship Development Manager

Sterling Bank & Trust
08.2022 - 11.2023

Loan Processor

Sterling Bank & Trust
11.2019 - 08.2022

Store Manager

Voiz Karaoke
09.2012 - Current

High School Diploma -

Thurgood Marshall Academy High School

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