Summary
Patient-oriented Certified Nurse Assistant with ten years of diverse experience in direct patient care, department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Dental Assistant with two years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Skilled at coronal polishing. Expert at creating and maintaining clean and sterile environments.
Overview
3
3
years of professional experience
Work History
Nurse Touch Staffing
Certified Nursing Assistant
04.2022 - Current
- Accurately documented treatment, medications and discharge instructions and follow-up care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Customer Service Representative
Ic2net
10.2020 - 03.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved complaints to satisfy customers and encourage future transactions.
- Gathered information, assessed and fulfilled callers' needs and procedures.
- Maintained customers accounts transactions resolving concerns.
Customer Care Associate
Centene Management Company LLC
07.2019 - 12.2019
- Analyzed customer to verify completeness and eligibility for medical insurance.
- Documented caller information for insurance claims.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific medical needs.
- Resolved customer problems and complaints.
- Checked patient insurance, demographic and health history to keep information current.
Certified Nursing Assistant
Alegent Health Immanuel
08.2018 - 07.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Complied with company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Documented care actions by completing records and logs in medical software system.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
Dental Assistant
Summit Dental Health
10.2017 - 07.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Certified Dental Assistant - Dental Assisting
09.2017
Certified Nursing Assistant - Nursing Assistance
03.2013
Certified Medical Assistant - Medical Assisting
03.2013
Skills
- Direct Supervision
- Medication Side Effect Knowledge
- Hazard Elimination
- Operational Procedures
- Dental Examination
- Oral Evaluations
- Restorative Dentistry
- Coronal Polishing
- Taking X-Rays
- Customer Service and Assistance
- Customer Relations
- Resolving Customer Issues
Timeline
Nurse Touch Staffing - Certified Nursing Assistant
04.2022 - Current
Customer Service Representative - Ic2net
10.2020 - 03.2021
Customer Care Associate - Centene Management Company LLC
07.2019 - 12.2019
Certified Nursing Assistant - Alegent Health Immanuel
08.2018 - 07.2019
Dental Assistant - Summit Dental Health
10.2017 - 07.2018
Kaplan Career Institute Omaha - Certified Dental Assistant, Dental Assisting
Care Support Service - Certified Nursing Assistant, Nursing Assistance
Care Support Services - Certified Medical Assistant, Medical Assisting
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