Chaqueria Crawford
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable policies and ethical procedures for all cases.
Overview
11
11
years of professional experience
Work History
Resolution Specialist
Aetna
09.2017 - Current
- Collaborated with multiple teams to resolve customer complaints and drive customer experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Human Resources Assistant
AeroCare Home Medical
01.2014 - 09.2017
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
Education
Associate of Business Administration - Human Resources Management
Houston Community College
Houston, TX06.2014
High School Diploma -
Northshore Senior High School
Houston, TX05.2012
Skills
- De-Escalation Techniques
- Conflict resolution skills
- Written Communication
- Problem-solving aptitude
Timeline
Resolution Specialist
Aetna
09.2017 - Current
Human Resources Assistant
AeroCare Home Medical
01.2014 - 09.2017
Associate of Business Administration - Human Resources Management
Houston Community College
High School Diploma -
Northshore Senior High School
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