Chaquita Clarke
Wyncote,PA
Summary
Experienced operations and quality assurance professional with over 10 years in workforce development and team leadership. Skilled in coaching staff, enhancing service quality, and resolving escalated issues to support operational goals. Committed to fostering strong relationships and delivering superior customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Income Maintenance Caseworker
Montgomery County Assistance Office
Norristown, PA
2026.02 - 2026.06
- Conducted eligibility interviews and determined eligibility for SNAP, Medicaid, and expedited SNAP benefits.
- Reviewed financial documentation and verified income, resources, and household composition.
- Maintained confidential records and prepared eligibility determinations in accordance with state regulations.
- Utilized agency systems and Microsoft Office applications to document case activity and benefit calculations.
Lead Workforce Advisor
PA CareerLink / Eckerd Connects
Philadelphia, PA
2024.10 - 2026.02
- Provided guidance, technical assistance, and operational support to Workforce Advisors regarding program requirements, documentation standards, and participant services.
- Assisted staff in resolving participant concerns and addressing complex case management issues.
- Supported performance improvement efforts through coaching, feedback, and compliance monitoring.
- Managed participant follow-up initiatives involving large caseloads and outcome tracking activities.
- Served as a resource for team members by answering questions, sharing best practices, and assisting with operational challenges.
- Collaborated with leadership to improve service delivery and participant outcomes.
WIOA Workforce Advisor
PA CareerLink West Philadelphia
Philadelphia, PA
2023.03 - 2025.10
- Managed an active caseload of approximately 100-115 participants enrolled in workforce development programs.
- Provided individualized career coaching, job search assistance, résumé development, and interview preparation.
- Conducted compliance reviews and maintained detailed participant documentation.
- Connected participants with employment opportunities, workshops, hiring events, and training resources.
- Monitored participant progress and provided ongoing support to achieve employment goals.
WIOA Quality Assurance Specialist
PA CareerLink West Philadelphia
Philadelphia, PA
2022.10 - 2023.03
- Conducted quality assurance reviews of participant files and case documentation to ensure compliance with workforce development policies and procedures.
- Identified documentation errors, compliance concerns, and opportunities for process improvement.
- Provided feedback and guidance to Workforce Advisors regarding documentation accuracy and policy adherence.
- Compiled and analyzed program data to support reporting and operational improvement efforts.
- Assisted with staff training and quality improvement initiatives.
Universal Workforce Advisor
PA CareerLink West Philadelphia
Philadelphia, PA
2021.09 - 2022.10
- Conducted intake assessments and identified employment service needs for job seekers.
- Assisted customers with CareerLink registration, online profiles, and workforce resource navigation.
- Provided employment guidance, résumé assistance, and referrals to workforce development programs.
- Educated customers on workshops, hiring events, and available employment services.
Universal Receptionist
PA CareerLink West Philadelphia
Philadelphia, PA
2019.09 - 2021.08
- Served as the first point of contact for job seekers, employers, and community partners.
- Coordinated customer intake, appointments, referrals, and front-office operations.
- Managed high-volume phone and in-person inquiries while maintaining exceptional customer service.
- Utilized strong communication and conflict-resolution skills to address concerns and maintain a positive customer experience.
- Maintained organized records, documentation, and informational resources.
Certified Makeup Artist / Beauty Advisor
Sephora
2014.08 - 2018.10
- Earned recognition for outstanding customer engagement and service excellence, contributing to positive brand reputation.
- Provided personalized customer service and consultations, enhancing customer satisfaction and loyalty.
- Built long-term customer relationships through communication, trust, and exceptional service.
- Trained and mentored new team members on customer service standards and product knowledge, improving team competency.
Education
Licensed Cosmetologist -
Empire Beauty School
Philadelphia, PennsylvaniaSkills
- Case Management
- Regulatory Compliance
- Outcome Tracking
- Policy interpretation
- Client Support
- Client Education
- Issue Resolution
- Process Improvement
- Resource Allocation
- Records management
- Data Analysis & Reporting
- Microsoft Office Suite
- Microsoft Teams
- Customer Relationship Management
Timeline
Income Maintenance Caseworker
Montgomery County Assistance Office
2026.02 - 2026.06
Lead Workforce Advisor
PA CareerLink / Eckerd Connects
2024.10 - 2026.02
WIOA Workforce Advisor
PA CareerLink West Philadelphia
2023.03 - 2025.10
WIOA Quality Assurance Specialist
PA CareerLink West Philadelphia
2022.10 - 2023.03
Universal Workforce Advisor
PA CareerLink West Philadelphia
2021.09 - 2022.10
Universal Receptionist
PA CareerLink West Philadelphia
2019.09 - 2021.08
Certified Makeup Artist / Beauty Advisor
Sephora
2014.08 - 2018.10
Licensed Cosmetologist -
Empire Beauty School