Chaquita Williams
Denver,CO
Summary
Assisted customers in navigating services within commercial aviation. Supported team efforts in delivering exceptional customer experiences. Contributed to maintaining high levels of customer satisfaction through effective communication.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Swissport/British Airways/Spirit
08.2021 - Current
- Accepting, checking, offering upgrades and tagging passengers baggage at ticket counter and self service kiosks. Using FLY computer system.
- Performed clearance and verification of documents. Coordinates special services needed from the ticket counter area to the gate and aircraft.
- Open up the gate counter address issues make announcements for specific passengers to resolve issues utilizing FLYS computer system before boarding the aircraft.
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Greeted passengers at the jet bridge escorted passengers to customs area make announcements informing passengers where to pick up baggage and rules and regulations upon exiting the customs area.
- Assist passengers filling out claim forms. Enter baggage claims and deliveries utilizing FLY computer system.
Independent Contractor
Naz Adventures/Developmental Pathways
07.2001 - Current
- Delivering professional service to Intellectual and disable community. to maintain and extend relationships for greater opportunities.
- Collaborated closely with individuals family natural support and a team of professionals to facilitate achievable goals.
- Evaluated and highlight customers strengths and collaborate on Individual Service Plan to compliment the needs of the customers at team meetings.
- Advocate and accomplished the rights and opportunity to be integrated in positive settings in all communities.
- Provide information and demonstrations to the customers rights by law. Providing documents visual pictures and adaptive equipment.
- Create and implement life skills using verbal modeling or physical prompts. Utilizing surrounding environment to create a teachable opportunity.
- Implementing skills sets in residential non-residential day program job settings and the community.
- Collaborate with staff on daily performance and conducted evaluations to constructively address concerns and document using therap or state systems .
- Achieve success staying educated on state policies and procedures state medicaid medicaid waiver supportive living services.
Education
High School Diploma -
Central High School
Aurora, CO05.1989
Skills
Enhanced operational efficiency and ensured meticulous attention to detail for JFE Spirit kiosks
Demonstrated a consistently upbeat and positive demeanor in all professional interactions
Executed de-escalation techniques to effectively resolve conflicts and foster a positive environment
Evaluated customer needs to optimize service delivery and enhance satisfaction
Assisted teams in managing tasks and prioritizing workloads effectively Supported colleagues in meeting deadlines and achieving project objectives Helped maintain organized schedules and task lists
Spearheaded initiatives to strengthen brand and company identity
Monitored and enforced compliance with regulatory standards and protocols
Facilitated communication among team members through verbal and written exchanges Assisted in drafting project documentation, including concise reports and updates Supported preparation of presentations to effectively convey project objectives
Volunteer Work
Special Olympics has always been a passion to participated with. Being a Proud Niece to an uncle born Intellectually disabled. I've had the pleasure through out the years to participate with Colorado and Texas Special Olympics.
Having the pleasure growing up in a military family. took me on a journey to assist veterans/homeless with filling out forms and submitting proper documents to veteran affairs. Provide resource support.
Timeline
Customer Service Agent
Swissport/British Airways/Spirit
08.2021 - Current
Independent Contractor
Naz Adventures/Developmental Pathways
07.2001 - Current
High School Diploma -
Central High School