Cha'Quoya Johnson
Fort Worth,TX
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering a year of experience in the airline industry.
Overview
9
9
years of professional experience
Work History
Reservationist
American Airlines
10.2021 - 02.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Hostess/Cashier
SWISS PASTRY SHOP
04.2019 - 08.2019
- Helping customers with their bakery selections and checking them out
- Providing information or answering questions about bakery goods and ingredients used
- Restocking to-go bags and boxes for customers to carry
- Answering phone calls and taking phone or in-person orders
- Boxing orders to be picked-up and complete side work for closing
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for breakfast/lunch restaurant with social relevancy.
Sales Associate
CHARLOTTE RUSSE
02.2017 - 02.2019
- Working with a team of 4-5 to meet or exceed daily goals from the year before
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Assessed customer needs and utilized suggestive selling techniques to drive sales
Merchandiser
COWBOYS STADIUM
09.2013 - 12.2017
- Assisted 3,000 guests with directions to their seats, specific areas locations, or parking areas
- Come end-of-day deliver register funds to bank drop-off
- Received payment by cash, credit card or vouchers exceeding $20,000
- Inspected merchandise for quality and arranged proper display location on floor
- Labeled products, rotated stock and fronted merchandise for appealing display
- Reviewed order slips, picked products and staged merchandise to be shipped
Education
Bachelor of Science - Fashion Merchandise
University of North Texas
Denton, TX06.2026
Associates of Fine Arts & Business Administration - undefined
Tarrant County College
2014
Skills
- Organized Determined Competitive
- Microsoft Office Word Excel PowerPoint
- Corporate Travel
- Social Perceptiveness
- Client Support
- Document Organization
Affiliations
Proactive, forward thinker, and creative professional pursuing a long-term Merchandiser career in reputable and prestigious organizations. Looking to become a professional clothing buyer or stylist for a well-established company.
Timeline
Reservationist
American Airlines
10.2021 - 02.2023
Hostess/Cashier
SWISS PASTRY SHOP
04.2019 - 08.2019
Sales Associate
CHARLOTTE RUSSE
02.2017 - 02.2019
Merchandiser
COWBOYS STADIUM
09.2013 - 12.2017
Bachelor of Science - Fashion Merchandise
University of North Texas
Associates of Fine Arts & Business Administration - undefined
Tarrant County College
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