Dawn Moses

• Managed customer inquiries for vacation rental bookings and availability.
• Coordinated reservation details between property owners and guests effectively.
• Utilized property management software to maintain accurate reservation records.
• Resolved booking issues and addressed guest concerns professionally.
• Handled customer complaints with a focus on resolution and satisfaction.
• Delivered exceptional customer service to enhance guest experiences.
• Ensured accuracy of all customer information within the system.
• Responded promptly to email inquiries from customers.

• Managed Accounts Receivable and prepared timely Accounts Payable processing.
• Executed deposits and performed general office duties efficiently.
• Maintained organized invoice files and balanced cash drawers daily.
• Streamlined filing systems for quick document retrieval and storage.
• Provided administrative support, including copying, scanning, filing, and ordering supplies.

• Reviewed meeting agendas and attended board meetings to ensure informed discussions.
• Monitored financial affairs and fulfilled fiduciary responsibilities for organization.
• Maintained confidentiality regarding internal organizational information and affairs.
• Approved strategies, budgets, and business decisions to align with organizational goals.
• Executed various tasks within Ministry, including serving, cleaning, and lawn care as needed.
• Managed website and Facebook page to engage followers and share updates about Ministry activities.

We served as primary Commercial Insurance Agent for Entertainment Services & Technology Association.

• Managed office operations, including phone support, client correspondence, and filing tasks.
• Handled billing, accounts payable, receivable, and period-end accounting duties.
• Performed Executive Assistant functions to enhance organizational efficiency.