Oswaldo Badilla
Summary
Dedicated and versatile professional with nearly 8 years of experience in hospitality, including front desk and reservationist roles, coupled with 3 years of educational and bilingual translation experience. Proven track record of delivering exceptional customer service, resolving complex issues, and managing administrative tasks efficiently. Currently pursuing IT fundamentals to transition into an IT support role, leveraging a solid foundation in technical proficiency, problem-solving abilities, and a passion for technology. Adept at learning new systems quickly and providing user-friendly technical support to diverse clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reservationist
Grand Hyatt San Francisco
01.2023 - Current
- Managed and troubleshooted the online booking system, resolving technical issues and ensuring seamless user experience.
- Provided high-level technical support to guests and travel partners, assisting with booking inquiries and system navigation.
- Answered incoming support calls, developed rapport with users, and provided technical assistance and recommendations.
- Generated and analyzed performance metrics reports, utilizing data to improve system functionality and user satisfaction.
- Processed transactions and resolved payment issues, ensuring accurate and secure handling of customer information.
Spanish Teacher
Leadership Public Schools - Oakland R&D
01.2022 - 12.2022
- Developed and utilized digital tools for language testing, enhancing students' proficiency and engagement.
- Integrated technology into lesson plans to create interactive and immersive learning environments.
- Conducted assessments using online platforms to evaluate student progress and comprehension.
- Reported student performance using digital gradebooks and communication tools.
- Planned and executed lessons incorporating educational software to meet California's core standards.
Spanish Bilingual Translator and Interpreter
Napa Valley School District
03.2019 - 12.2021
- Facilitated effective communication using digital platforms during virtual meetings with staff and parents.
- Utilized interpretation software to translate meeting contents, ensuring accurate and confidential communication.
- Maintained client confidentiality and data security in compliance with ethical standards.
- Translated documents using translation software, improving accessibility for non-English speaking clients.
Front Desk Agent
The Westin Verasa Napa
06.2015 - 12.2021
- Managed reservation systems, troubleshooting technical issues and providing system support to guests.
- Utilized property management software to check guests in and out, resolving technical problems as needed.
- Processed billing transactions using hotel management software, ensuring accurate and secure handling of guest information.
- Oversaw front desk operations, providing technical support for system issues and ensuring smooth functionality.
- Leveraged knowledge of local digital resources to assist guests with information on dining, entertainment, and shopping activities.
Education
Bachelor of Arts - Spanish And Portuguese
University of California, Berkeley
Berkeley, CA12.2021
Skills
- Bilingual fluency in English and Spanish
- Customer Service
- Attention to Detail
- Technical Aptitude
- Team Collaboration
- Organizational Skills
Certification
- Certified IT Support Professional, Google - 07/2024
Timeline
Reservationist
Grand Hyatt San Francisco
01.2023 - Current
Spanish Teacher
Leadership Public Schools - Oakland R&D
01.2022 - 12.2022
Spanish Bilingual Translator and Interpreter
Napa Valley School District
03.2019 - 12.2021
Front Desk Agent
The Westin Verasa Napa
06.2015 - 12.2021
Bachelor of Arts - Spanish And Portuguese
University of California, Berkeley
- Certified IT Support Professional, Google - 07/2024
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