Irving Sanchez
742 El Centro Rd,CA
Summary
Dynamic and results-driven professional with a proven track record at Waterbar, adept in reservation software and renowned for exceptional customer engagement. Excelled in high-pressure environments, showcasing patience, professionalism, and a keen ability to enhance guest experiences. Skilled in staff training and fluent in multiple languages, consistently achieving accuracy and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservationist
Waterbar
San Francisco, CA
03.2024 - Current
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Server
Restoration Hardware
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Shift Manager
Dumpling Time Thrive City
10.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Barback
Dawn Club
03.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Live Sushi Bar
09.2020 - 07.2022
Food Runner
The Battery
01.2019 - 06.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Busser
The Battery
08.2017 - 01.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Line Cook
Comstock Saloon
06.2017 - 08.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Kipp College Prep
San Francisco, CA2017
Skills
- Reservation software knowledge
- Patience and Tolerance
- Professionalism and Courtesy
- Accuracy and Precision
- Upselling strategies
- Industry Awareness
- Telephone reservations
- Customer Engagement
- Phone Etiquette
- Staff Training
- Language Fluency
Certification
- Servsafe
- Food Handler Certification
- RBS
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Reservationist
Waterbar
03.2024 - Current
Bartender Shift Manager
Dumpling Time Thrive City
10.2023 - 05.2024
Bartender/Barback
Dawn Club
03.2023 - 10.2023
Server
Restoration Hardware
02.2022 - Current
Server
The Live Sushi Bar
09.2020 - 07.2022
Food Runner
The Battery
01.2019 - 06.2020
Busser
The Battery
08.2017 - 01.2019
Line Cook
Comstock Saloon
06.2017 - 08.2017
Kipp College Prep