Summary
Overview
Work History
Education
Skills
References
Activities
Work Availability
Timeline
Generic
Keshia Thompson

Keshia Thompson

Dallas,TX

Summary

Professional with strong background in customer service and reservations management. Skilled in efficient booking processes, problem-solving, and maintaining high standards of accuracy and reliability. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences.

Overview

7
7
years of professional experience

Work History

Reservationist

MV Transportation
06.2021 - 05.2023
  • Managed quality assurance goals, data entry, problem solving, collaborated with dispatch operators
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.

Route Sales Rep

Frito-Lay
03.2018 - 05.2021
  • Driving DOT Frito-Lay truck to assigned locations
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.

Texas Customer Specialist

Ambit Energy
05.2016 - 02.2018
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Provided customers with detailed information on company products, services and materials.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Contributed to the development of best practices within the team by sharing insights gained from daily interactions with customers.
  • Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
  • Managed high call volume efficiently, maintaining impeccable quality in customer interactions.

Education

A.A.S degree - Executive Assistant, BOSS – Business Office Systems and Support

Dallas College
05.2025

Management-Supervisor Certificate -

Cedar Valley College
08.2019

High School Diploma -

Penn Foster High School
01.2018

Skills

  • Proficient in Microsoft Office (All Applications)
  • Keyboarding at 40 wpm
  • Reservation software knowledge
  • Patience and Tolerance
  • Professionalism and Courtesy
  • Accuracy and Precision
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Multitasking Abilities
  • Problem-solving abilities
  • Data Entry

References

Available upon Request

Activities

  • Best of the Best Award, 10/01/19 - 12/01/19
  • Volunteered at various locations, once a month, with Ambit Energy
  • Call Center Rep of the month, 03/01/17 - 05/01/17, Ambit Energy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Reservationist

MV Transportation
06.2021 - 05.2023

Route Sales Rep

Frito-Lay
03.2018 - 05.2021

Texas Customer Specialist

Ambit Energy
05.2016 - 02.2018

High School Diploma -

Penn Foster High School

A.A.S degree - Executive Assistant, BOSS – Business Office Systems and Support

Dallas College

Management-Supervisor Certificate -

Cedar Valley College
Keshia Thompson