Tracey Remarais
Aqua Restaurant
Jamaica,NY
15
years of professional experience
Ambitious worker offering excellent communication, relationship management, and presentation skills. Seeking to transition into a career in the Hospitality/Entertainment Industry.
Work History
Reservationist
1 Year 10 Months- Book Reservations through SevenRooms and Resy Systems
- All general Administrative/Office Work
- Confirm all reservations up to 48 hours beforehand
- Assist Events Team with large parties as well as buyouts.
- Issuing Credit Card Authorization Forms and pre set menus
- Selling Pre Set Menus or offering a minimum spend to prospective large party reservations
- Creating and calculating the monthly cover counts for main dining room/bar, then distributing an official report to ownership, management, as well as global corporate offices.
- Submitting a daily Cover Count Report to all chefs and floor managers to assist them in prepping for the coming week as well as ordering proper and sufficient supplies and inventory
- Forwarding all client feedbacks to management.
- Assist Management and all staff in every aspect to assure the proper flow of daily service
Host
8 Months- Greet guests as well as give them a tour of the venue
- Book reservations in the Seven Rooms system
- Escort guests to assigned dining area, and introduce them to their server
- Answer incoming calls and handle all guest inquiries
Host
5 Months- Greet and escort guests into the dining area
- Answer all calls as well as enter reservations into the Resy system
- Set up/decorate dining area to prep for dinner service or buy outs
- Produce a closing report by the end of the evening of all covers and revenue
Host/Reservationist
1 Year 4 Months- Greet and escort guests into the dining area.
- General office such as answer calls, book reservations through Open Table
- Enter event inquiries through Triple Seat system
- Escort guests into venue and seat them in their assigned area
- Coordinate with management and waitstaff about available seating options
- Assist in planning and set up of major events
- Give potential clientele tour of venue
Reservationist/Hostess/Administrative Assistant
1 Year- Coordinated & maintained guest relationships with VIP clientele
- Maintain guest list, transactions, booked reservations, flights and hotels for clientele
- Greeted guests upon entering establishment, handle bottle service requests, then assure guests satisfaction throughout their stay
- Help plan and organize main events as well as order décor and event materials.
- Liaised with marketing, and PR colleagues to promote special events in social calendars.
- Created lists, and assisted in booking all talent
Education
Bachelor of Science - Speech and Theater Arts
Graduated June 2017
Skills
Proficient in Microsoft Word
Excel
and PowerPoint
Adobe Design/PhotoShop
Strong organizational skills
Creative writing background
Timeline
Reservationist
Aqua Restaurant
10.2024 - CurrentRead More
Host
The Everdene at Virgin Hotel
01.2023 - 09.2023Read More
Host
Chinese Tuxedo
07.2021 - 12.2021Read More
Host/Reservationist
Vandal NY
12.2015 - 04.2017Read More
Reservationist/Hostess/Administrative Assistant
Rebel NYC
11.2011 - 11.2012Read More
The City College of New York
Bachelor of Science from Speech and Theater Arts
Read More