Summary
Overview
Work History
Education
Skills
Timeline
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Chaqutia Hunter

Vicksburg,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Comcast
05.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

CNA

University Mississippi Medical Center
03.2020 - 02.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Correctional Sergeant

Hinds County Sheriff's Office
07.2014 - 11.2019
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.

Customer Service Sales Representative

Walmart
02.2011 - 05.2013
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Education

Associate of Science - Medical Assisting

Grantham University
Lenexa, KS
11.2023

GED -

Jim Hill High School
Jackson, MS
05.2014

Skills

  • Report Generation
  • Paperwork Processing
  • Call Management
  • Account Updating
  • Complaint Resolution
  • Documentation

Timeline

Customer Service Representative

Comcast
05.2022 - 09.2023

CNA

University Mississippi Medical Center
03.2020 - 02.2022

Correctional Sergeant

Hinds County Sheriff's Office
07.2014 - 11.2019

Customer Service Sales Representative

Walmart
02.2011 - 05.2013

Associate of Science - Medical Assisting

Grantham University

GED -

Jim Hill High School

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