CHAR PERSHING
Palm Springs,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Front Office Manager/Guest Service Manager
Hotel Zoso/Columbia Hospitality
06.2021 - 05.2025
- Responsible for providing quality guest service, provide leadership and direction to front desk team and beyond. Implement policy & procedures according to company standards, ensure compliance with internal audit, loss prevention, resort operating procedures. Maintain positive attitude at all times. Answering inquires pertaining to resorts amenities and service; communicate with other departments for guests with special requests needs responsible for counting owner usage, updating exchange reservations information, finding other destinations for owner to exchange weeks, complete special projects similar and related duties as assigned. Train for Quality & Assurance standards. Communicate with wholesale travel companies worldwide. Ensure all employees follow cash & credit handling procedures. Inspect VIP rooms for arrivals. Provide support, mentorship and coaching to team.
Property Management Assistant
The Anthony Buildings, LLC
10.2017 - 01.2024
- Operate and managed multiple office buildings for privately owned company and vacation homes. Handled lease payments, proof of income and past residency. Managed minor maintenance issues and requests, outsourced major maintenance requests to appropriate vendors. On call 24 hours.
Front Desk Operations
Marquis Villas/Diamond Resorts
01.2003 - 05.2021
- Managed front desk operations during peak times, delivering swift resolutions to any issues that arose during check-in or check-out processes.
- Improved customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Ensured compliance with hotel policies, procedures, and relevant regulations in all front desk operations for a safe and professional atmosphere.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
Education
High School -
Palm Springs High School
Real Estate School - undefined
Anthony's Real Estate School
Skills
- Hospitality services
- Operations management
- Staff training and development
- Team management
- Policy and procedure modification
- Account reconciliation
- Financial reporting
Timeline
Front Office Manager/Guest Service Manager
Hotel Zoso/Columbia Hospitality
06.2021 - 05.2025
Property Management Assistant
The Anthony Buildings, LLC
10.2017 - 01.2024
Front Desk Operations
Marquis Villas/Diamond Resorts
01.2003 - 05.2021
Real Estate School - undefined
Anthony's Real Estate School
High School -
Palm Springs High School