Chara Johnson
Euless,TX
Summary
Successful customer service professional with demonstrated experience in building positive rapport with team members, clients and leadership to support an organization’s success. Well equipped to perform within diverse work environments, adapt to new procedures, contribute to the bottom line, and provide unmatched customer service. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Capital one
Plano, TX
09.2021 - Current
- Provide outstanding customer service while successfully monitoring and tracking daily submissions of auto finance applications to ensure timely approvals
- Responding to client inquiries to provide updates on products, applications and resolve any inquires or general concerns.
Client Service Specialist
Charles Schwab
Westlake, TX
09.2020 - 10.2021
- Performs analysis using quantitative and qualitative data from various information vendors
- Responding to questions on a wide array of technical and operational subjects
- Actively listening, assessing client needs, researching information, and providing clients with innovative solutions
- Problem solving and conducting research/special requests using email, telephone, and our internal inquiry system
- Identifying situations where escalation is warranted and taking the necessary action quickly in a high-risk environment.
Valuation Service Specialist
Corelogic
Coppell, TX
01.2017 - 05.2020
- Interfaces with internal and external customers to resolve customer service calls, queries and problems
- Verifies contacts and account information
- Examines customer problems and implements appropriate corrective action
- Contacts appraisers, brokers, clients and internal groups to validate information
- Examines customer problems and implements appropriate corrective action.
Assistant General Manager
Gap Inc
Vicksburg, MS
08.2014 - 08.2017
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
Client Services Supervisor
Pinnacle Entertainment
Vicksburg, MS
01.2012 - 06.2015
- Always reviews employee logbooks and communicates anything of importance to relief supervisor
- Consistently takes the initiative to set up pre-shift “Team Talk” meetings and convey pertinent information to employees regarding policy or scheduling changes for the shifts daily events
- Maintain employee files to ensure accuracy
- Performs routine inspections to ensure proper working condition of equipment, conducts inventory, and orders adequate supplies when necessary to ensure shift efficiency
- Maintains constant awareness of safety and accident prevention, ensuring employees are able to perform all job duties in the safest possible manner
- Immediately notifies the security department if an accident does occur
- Demonstrates an understanding of all administrative procedures (i.e
- EO’s, call-ins, special requests, and performance appraisal input, etc.) and completes required paperwork in a timely and efficient manner
- Effectively supervises employees, Rewards Card & Rewards Gallery areas while demonstrating a willingness to assist those employees as needed
- Maintain working knowledge of computer systems, internal functions, controls, and software updates
- Ensures procedures are followed for issuance of guest complimentaries (i.e
- Showroom, hotel, restaurant, transportation, and table or machine play
- Supervises the creation and maintenance of guest accounts, including redemption of T.S
- Rewards points, coupons, and vouchers.
Education
Bachelor's degree -
ALCORN STATE UNIVERSITY
2023
A.S degree - undefined
HINDS COMMUNITY COLLEGE
2021
Skills
- Service oriented (10 years)
- Proactive
- Efficient
- Microsoft Office (10 years)
- Problem Solver
- Adaptability
- Data Analysis
- Regulatory Compliance
- Conduct Monitoring
- Correction Action Planning
- Adaptability and Flexibility
Timeline
Quality Assurance Specialist
Capital one
09.2021 - Current
Client Service Specialist
Charles Schwab
09.2020 - 10.2021
Valuation Service Specialist
Corelogic
01.2017 - 05.2020
Assistant General Manager
Gap Inc
08.2014 - 08.2017
Client Services Supervisor
Pinnacle Entertainment
01.2012 - 06.2015
Bachelor's degree -
ALCORN STATE UNIVERSITY
A.S degree - undefined
HINDS COMMUNITY COLLEGE