CHARAE MORGAN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support with integrity. Personable and organized with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
OTG Newark airport
Newark, USA
01.2022 - 09.2022
- Mixed and served beverages to 2000+ weekly customers
- Ensured a clean working environment for customers as well as other employees
- Successfully trained all new bar staff
- Adhered to company standards for serving alcoholic beverages
- Kept the bar stocked and clean while always providing friendly and attentive service
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales and tips reports, setting up for incoming shift, and taking inventory.
Administrative Assistant/Recruiter Specialist
GtechNY
New York, NY
05.2018 - 09.2021
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Achieved staffing objectives by recruiting and evaluating job candidates
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Universal Survey Center
01.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Gathered, organized and modeled data for reports and presentations.
- Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
- Developed strong relationships with clients through consistent communication and timely delivery of results.
Education
Associate of Science - Mortuary Science
Lincoln College of New England
Southington, CT12-2025
Skills
- Medical Terminology
- Customer Service
- Call Center
- Data Entry
- MicrosoftOffice: Excel PowerPoint Word Outlook XP 365
- Public Speaking
- Typing
- Event Planning
- Management
Certification
Security Officer, 11/19, 11/21, SORA license 24hr class finger printed
Additional Information
I quickly adapt to new procedures and I'm great at applying knowledge and information.
Timeline
Bartender
OTG Newark airport
01.2022 - 09.2022
Administrative Assistant/Recruiter Specialist
GtechNY
05.2018 - 09.2021
Customer Service Representative
Universal Survey Center
01.2016 - 03.2018
Associate of Science - Mortuary Science
Lincoln College of New England