Charai Richardson

* Provide executive-level operational, financial, and administrative oversight for four ACR- and FDA-accredited radiology centers.

* Own site performance across patient access, referral growth, clinical coordination, staffing, quality, and regulatory compliance.

* Act as senior operational leader and escalation point for payors, referring physician offices, radiologists, patients, and internal stakeholders.

* Design, implement, and oversee quality assurance, patient experience, service recovery, and productivity programs, consistently meeting or exceeding performance benchmarks.

* Partner with regional leadership and sales teams to develop and sustain referral relationships through strategic outreach, on-site engagement, and service optimization.

* Analyze operational, financial, and productivity data to identify trends, risks, and growth opportunities; translate insights into actionable strategies.

* Lead workforce planning, staffing models, scheduling optimization, and resource allocation to maximize utilization and efficiency.

* Oversee full employee lifecycle management including recruitment, onboarding, performance management, corrective action, and leadership development.

* Ensure sustained compliance with HIPAA, OSHA, ACR, FDA, and corporate governance standards.

* Drive cross-site standardization of workflows, policies, and performance expectations.

* Directed enterprise-level operations for a high-volume, five-provider ophthalmology practice.

* Held full accountability for financial performance, vendor management, revenue cycle operations, and regulatory compliance.

* Developed and executed operational strategies to improve profitability, workflow efficiency, and patient experience.

* Produced executive reporting and performance dashboards to guide leadership decision-making.

* Led staff development, performance management, and compliance initiatives.

* Provided senior operational and financial leadership for two health centers.

* Managed multidisciplinary clinical and administrative teams supporting high-volume patient services.

* Oversaw budgeting, productivity management, staffing optimization, and regulatory compliance.

* Collaborated with executive leadership on strategic planning, operational analysis, and growth initiatives.