Summary
Overview
Work History
Education
Skills
Timeline
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Linette Stevens

Irvington,NJ

Summary

Skilled and versatile front-line leader with 7 years of management
experience. Successfully managed operations in New York City's highest volume eCommerce grocery industry within the highest visibility locations. I have an analytical eye for business growth while balancing a passion and dedication to professional growth and employee development.

Overview

9
9
years of professional experience

Work History

Site Manager

Instacart
New York, N.Y.
11.2015 - Current
  • Currently managing Lower Manhattan operations for multi warehouses. Completing 1000+ orders weekly.
  • 4th internal promotion to Site Manager role in the company
  • Large scale management including 10+ FT supervisors & 200 PT direct report employees across 7+ warehouse locations
  • Trained and developed 12 PT employees who were internally promoted
  • Collaborated with the internal sales department and CPG brand Kenvue on brand scaling and customer retention
  • Increased order volume by 60% through executing wow supply and demand goals
  • Reduced customer delivery wait times through process improvements using LEAN methodologies by 7%
  • Launched Alcohol Delivery in NYC. Trained and supported multiple partnership retailers management and employees
  • Planned and executed seasonal PT and FT employee events to foster camaraderie and improve workplace culture

Education

High School Diploma -

Health Opportunities H.S.
Bronx, NY

Skills

  • Multi-site operations
  • Customer service skills
  • Performance management
  • Cross-functional collaboration
  • Project management
  • Market expansions and launches
  • Program management
  • Team building and leadership
  • Payroll processes
  • Training and Development
  • Process implementation
  • Retail partner management
  • Data driven decision making skills
  • External stakeholders collaboration
  • Written and verbal documentation
  • LEAN methodology implementation
  • Scrum methodology implementation
  • Conflict resolution skills
  • Managing KPI's
  • Warehouse management

Timeline

Site Manager

Instacart
11.2015 - Current

High School Diploma -

Health Opportunities H.S.
Linette Stevens