Linette Stevens
Irvington,NJ
Summary
Skilled and versatile front-line leader with 7 years of management
experience. Successfully managed operations in New York City's highest volume eCommerce grocery industry within the highest visibility locations. I have an analytical eye for business growth while balancing a passion and dedication to professional growth and employee development.
Overview
9
9
years of professional experience
Work History
Site Manager
Instacart
New York, N.Y.
11.2015 - Current
- Currently managing Lower Manhattan operations for multi warehouses. Completing 1000+ orders weekly.
- 4th internal promotion to Site Manager role in the company
- Large scale management including 10+ FT supervisors & 200 PT direct report employees across 7+ warehouse locations
- Trained and developed 12 PT employees who were internally promoted
- Collaborated with the internal sales department and CPG brand Kenvue on brand scaling and customer retention
- Increased order volume by 60% through executing wow supply and demand goals
- Reduced customer delivery wait times through process improvements using LEAN methodologies by 7%
- Launched Alcohol Delivery in NYC. Trained and supported multiple partnership retailers management and employees
- Planned and executed seasonal PT and FT employee events to foster camaraderie and improve workplace culture
Education
High School Diploma -
Health Opportunities H.S.
Bronx, NYSkills
- Multi-site operations
- Customer service skills
- Performance management
- Cross-functional collaboration
- Project management
- Market expansions and launches
- Program management
- Team building and leadership
- Payroll processes
- Training and Development
- Process implementation
- Retail partner management
- Data driven decision making skills
- External stakeholders collaboration
- Written and verbal documentation
- LEAN methodology implementation
- Scrum methodology implementation
- Conflict resolution skills
- Managing KPI's
- Warehouse management
Timeline
Site Manager
Instacart
11.2015 - Current
High School Diploma -
Health Opportunities H.S.