London Caldwell

• Lead multi-department operations across two Seattle locations, overseeing customer service, youth programs and camps, birthday parties, Inflatable FunZone, café operations, and overall facility experience.

• Provide leadership and operational support for 130+ seasonal and year-round employees, including hiring, training, coaching, scheduling, labor planning, performance management, and staff development.

• Oversee year-round camp and youth programming, including summer, school-year, and specialty camps, achieving record enrollment and revenue growth through program development and operational improvements.

• Responded to a $3K month-end revenue shortfall by developing and launching a themed Parents’ Night Out event within days, leading program design and marketing across two locations; generated 32+ registrations, achieved the program’s highest turnout, and contributed to a $6K+ turnaround that finished the month more than $3K above goal

• Lead and mentor Camp Coordinators across four facilities, developing standardized behavior-management systems that define high-risk behaviors, establish documentation and escalation procedures, and equip staff with practical tools to safely support children of varying backgrounds and needs.

• Supervise and develop department leaders, including Party Coordinators, establishing clear expectations, strengthening accountability, and supporting day-to-day operational performance.

• Manage operational budgets, purchasing, inventory, cash controls, invoice processes, and café operations to maintain financial accountability and efficient business performance.

• Develop and implement SOPs, training programs, safety initiatives, and operational systems that strengthen staff performance and consistency across departments and locations.

• Partner with senior leadership and cross-functional teams to identify operational needs, solve complex challenges, improve processes, and execute organizational priorities.

• Developed and implemented individualized behavior plans for clients with autism spectrum disorders, tailoring approaches to meet unique needs.
• Collaborated with therapists to assess client progress and adjust behavior strategies, enhancing treatment effectiveness.
• Monitored client behaviors and documented observations to inform treatment reviews and enhance overall therapeutic strategies.
• Facilitated social skills development through structured activities, fostering interpersonal engagement and enhancing client interactions.
• Demonstrated excellent organizational skills while managing multiple tasks simultaneously.