Charalette Davis
La Marque,TX
Summary
Personable customer service representative with a proven history of improving the effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and document writing. Systematic and knowledgeable with strong attention to detail and strong work ethics.
Overview
11
11
years of professional experience
Work History
Confined Space Rescue Technician
Cooling Towers
Pasadena, TX
02.2026 - 04.2026
- Monitored Confined Space Areas.
- Performed daily Documentation
- Documented, Entrants movement in and out of Confined Space.
- Documented O2 Levels every 2 hours
- Made sure entrants, and the work area was clear , clean at the end of the day .
Confined Space Rescue Technician/ Firewatch/
Brock Services
La Porte, TX
04.2025 - 01.2026
- Worked alongside teams to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas. Monitor, Document, Entrants movement . Document 02 levels on Lel every 2 hours .
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Read and understood orders to accurately measure, cut, and lay out needed materials.
- Observed site safety rules to maximize protections for team members and equipment.
Materials Manager
Brock Services
Baytown, TX
03.2022 - 05.2025
- Eliminated risks by correctly identifying potential safety hazards.
- Performed in-storage checks for damage, deterioration, and obvious needs for maintenance.
- Packed and unpacked incoming items, sorting, stacking, binning, and warehousing upon receipt.
- Selected stock in quantities indicated by document, reporting any location discrepancies and damage to the supervisor.
- Examined stock to verify conformance to specifications, alerting supervisors to discrepancies between inventory or order records and shelf inventory.
Laborer
Zachary Industrial Inc.
Old Ocean, TX
09.2017 - 03.2019
- Worked alongside teams to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Read and understood orders to accurately measure, cut, and layout needed materials.
- Obtained permits and organized supplies for each job.
- Directed traffic away from hazardous locations to protect team members and the general public.
- Updated logs and reported on job progress.
PBX Operator
Legacy Campus
Lake Jackson, TX
09.2016 - 03.2017
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Maintained an up-to-date knowledge of industry trends and advancements in PBX technology, ensuring optimal performance.
Customer Service Representative/Food Preparation
Stripes Convenience Store
Bay City , TX
05.2015 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls daily promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Monitored and maintained required food temperatures for safety.
Education
High School Diploma/GED -
E4E2 Adult Learning Center
Bay City, TX05.2001
Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Handheld Computer Device Software
- Microsoft Excel
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Call Documentation
- Customer Data Confidentiality
- Microsoft Office
- Operating switchboards
- Telephone operations
- Excellent verbal communication skills
Timeline
Confined Space Rescue Technician
Cooling Towers
02.2026 - 04.2026
Confined Space Rescue Technician/ Firewatch/
Brock Services
04.2025 - 01.2026
Materials Manager
Brock Services
03.2022 - 05.2025
Laborer
Zachary Industrial Inc.
09.2017 - 03.2019
PBX Operator
Legacy Campus
09.2016 - 03.2017
Customer Service Representative/Food Preparation
Stripes Convenience Store
05.2015 - 12.2015
High School Diploma/GED -
E4E2 Adult Learning Center