Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charanay Wright

Dallas,TX

Summary

Versatile [Job Title] skilled in front-end technologies as well as in various web development technologies such as firewalls and security measures. Dedicated to providing highest quality customer service. Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities. Dynamic Network Analyst familiar with routing protocols, voice applications and network switching. Efficient at working independently or as part of supportive team. Extensive knowledge of network and hardware tools and [Type] resources. Goal-oriented and diligent with over [Number] years of experience as [Job Title] in industry. Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Focused Network Systems Administrator bringing more than [Number] years of diversified network security expertise. Excels at identifying and solving technical issues.

Overview

8
8
years of professional experience

Work History

Network Specialist

ServiceLink
05.2021 - Current
  • Installed firewalls and VPNs to increase and manage client network security.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Reviewed network settings and made immediate updates, which improved overall security measures.
  • Identified and immediately resolved issues with network devices.
  • Defined database requirements for both EMIS and RTS systems.
  • Served as liaison between user community and software providers.
  • Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
  • Maintained thorough understanding of local area and wide area networking and components.

Customer Service Specialist

TELVISTA
02.2016 - 05.2021
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Maintained and managed customer files and databases.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

Master of Science - MASTER OF COMPUTER SCIENCE

Southern New Hampshire University
Hooksett, NH
01.2027

Bachelor of Science - Business Administration And Management

Texas A&M University - Commerce
Commerce, TX
05.2016

Associate of Arts - Business Administration And Management

Remington College
Garland, TX
11.2012

Skills

  • Network performance monitoring
  • Project management abilities
  • Network Security Management
  • Network architecture design
  • Database Design
  • Mobile devices
  • Remote access support
  • Network design

Timeline

Network Specialist

ServiceLink
05.2021 - Current

Customer Service Specialist

TELVISTA
02.2016 - 05.2021

Master of Science - MASTER OF COMPUTER SCIENCE

Southern New Hampshire University

Bachelor of Science - Business Administration And Management

Texas A&M University - Commerce

Associate of Arts - Business Administration And Management

Remington College
Charanay Wright