NIGEL WARD
Greenville,NC
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Network Specialist
5th Street Distillery and Annex
08.2024 - 04.2025
- Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
- Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Maintained thorough understanding of local area and wide area networking and components.
- Enhanced network efficiency by designing and implementing effective infrastructure solutions.
- Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
- Reduced downtime and improved system reliability by proactively monitoring network performance.
- Optimized network security by developing and enforcing stringent protocols and policies.
- Identified and immediately resolved issues with network devices.
- Configured and installed wireless controllers, routers and switches.
Technical Associate
Staples
08.2023 - 12.2023
- Provided customer support over the phone for tech related questions ensuring the customer understood what was being said to them.
- Provided effective sales associate skills by explaining and breaking down the functions of different Technology like printers, Laptops, Desktops, routers, hardware, etc.
- Provided technology services including repair & support.
Unloader
Lowe's Companies, Inc.
08.2022 - 01.2023
- Unloaded trucks and stocked shelves while having great customer service.
- Operated forklift to move palates to appointed areas.
- Took lead of team and provided roles to make the environment comfortable for everyone.
Team member
Chick-fil-A
11.2020 - 08.2022
- Aided customers with excellent communication and leadership while keeping areas clean within the workspace.
- Worked along side colleagues to provide teamwork and efficiency to make the work environment smoother.
Education
Bachelor of Science - Information & Computer Technology / Security
East Carolina University
05-2025
Skills
- Microsoft office (word, excel, presentation, project, etc)
- Mobile Communications
- Cisco Networking
- Project Management
- Technical Support
- Technology devices
- Windows 10/11
- Troubleshooting
- Virtual Machines
- Linux systems
- Cisco Routers
- Ubuntu
- VMWARE
- Network troubleshooting
- Network security management
- Routing protocols expertise
- Data center networking
- Network performance monitoring
- Network monitoring tools
- Team collaboration and communication
- Virtualization technologies
- IPv6 deployment experience
- Customer support and service
- End user support
- Wireless networking
- Network configuration
- System upgrades
- Technical infrastructure upgrades
- Change management
Timeline
Network Specialist
5th Street Distillery and Annex
08.2024 - 04.2025
Technical Associate
Staples
08.2023 - 12.2023
Unloader
Lowe's Companies, Inc.
08.2022 - 01.2023
Team member
Chick-fil-A
11.2020 - 08.2022
Bachelor of Science - Information & Computer Technology / Security
East Carolina University
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