Skyler Lovejoy
Tire Discounters
Heath,OH
1
Certification
15
years of professional experience
IT professional with 3.5-year background in system administration, hardware and software troubleshooting and network management for federal government and private sector. Possessing active security clearance.
Work History
Network Specialist
3 Years 4 Months- Oversee telecommunications ordered projects across the country for government and military facilities.
- Act as a Tier 2 assistant lead to otherwise assign projects to subordinates, handle escalations, get ahead of customer or vendor issues, and otherwise act as lead in the absence of the acting lead.
- Assist with the training and development of new hires
- Manage the full life cycle of complex commercial service implementation from initial requirement gathering and vendor selection to the final delivery and ongoing customer support while maintaining a 100% customer satisfaction rating.
- Successfully resolve customer and vendor issues for myself and other team members ensuring minimal service disruption and client satisfaction.
- Track, coordinate, and implement commercial services to meet customer requirements.
- Work closely with awarded vendors and customers to ensure timely service delivery and customer satisfaction through delivery and implementation.
- Maintaining a 100% 5 star customer survey rating for overal professionalism and attentiveness.
Sales Manager
4 Years 4 Months- Established a 50% road hazard sales increase
- Helped establish a 65% TPMS sales increase
- Helped to initiate daily standard process changes to make work flow more efficient
- Responsibilities include, but are not limited to: managing shop work flow, assist in scheduling vehicle service/maintenance, creating an open line of communication with customers so they have an understanding of what to expect and what is happening, while crushing our YTD goals.
Customer Service Representative
1 Year 2 Months- Build customer relationships
- Gauging a customer’s needs
- Provide customers with wheel and tire options to fit their vehicle
- Scheduling appointments for installations, alignments, flat repairs, and basic vehicle maintenance.
Assistant Manager
4 Years 1 Month- Awarded “Rookie of the Year” for my first year in the company
- Consistently ranked top 10 on our sales scoreboard
- Responsible for inventory management as well as maintaining specific sales goals in order to drive store revenue for each month
- Responsible for managing social media marketing
- Create and maintain customer relationships to retain and grow customers
- Drove a 30% store potential increase during my first year
- Train and coach employees as needed
- Pryor Learning Managing By Personality Type certified
FULFILLMENT ASSOCIATE, AMAZON CMH1
10 Months- Highly commended stow ambassador by the CMH1 Learning team
- Effective pace coach averaging a 12% production increase per day
- Quality and pace coach for all teams
- Head of the Team Activity Committee for team Where's Waldo
- Training includes, but is not limited to, audits, indirect work, work flow and use of feedback tools such as Masterminds, AR Station Map, Quality Hud, and PPR
- Initiated the stow TWI rewrite
- Initiated a process change for pace coaching to have defined areas versus being spread throughout the facility
ACCOUNT MANAGER
2 Months- Business to business marketing, obtaining the tools necessary to effectively coach and overcome barriers as well as objections
MANAGER
5 Months- Responsible for scheduling shipments of inventory, hiring new car-tenders as needed, creating each week's schedule for 5-6 people, and maintaining a fun, fast paced team environment
- Set the work standard and wrote the company associate handbook
CENTRAL AISLE CASHIER LEAD
7 Months- Head of the Fine Jewelry department in charge of receiving and sending Fine Jewelry shipments
- Responsible for scheduling cashier hours and assigning responsibilities as well as coaching on metrics and training for 14-22 people at any given time
- Responsible for filtering applicants, interviewing 3-6 new people each week and pushing great interviewees forward in the hiring process
- Credit captain, leading my team to one of the top 5 stores in the nation for their credit line, maintaining a 200-360% to goal metric for credit and consistently exceeding planned team metrics
Education
High school diploma
- Some college
Skills
Lead generation
Digital marketing
Field sales
Project management
CRM software
Interviewing
Cash register
Microsoft Office
Customer Relationship Management
Marketing
Social media management
Training & development
Communication skills
Management
IT experience within government
Inventory control
CRM system proficiency
Outside Sales
Smartsheet
Sales
Sales Management
B2B sales
Closing sales
Sales strategy
CRM Software
Social Media Marketing
Customer service
Negotiation
Team development
Account management
Customer Service
Lead Nurturing
Cold Calling
Telecommunication
Sales management
Certification
Driver's License
Timeline
Network Specialist
BlueWater Federal Solutions
05.2023 - CurrentRead More
Sales Manager
Tire Discounters
05.2022 - CurrentRead More
Customer Service Representative
RNR Tire Express
05.2022 - 07.2023Read More
Assistant Manager
Countryside Rentals
04.2018 - 05.2022Read More
FULFILLMENT ASSOCIATE, AMAZON CMH1
Amazon.com
05.2017 - 03.2018Read More
ACCOUNT MANAGER
WALKER MARKETING
01.2013 - 03.2013Read More
MANAGER
CRAZY BREEZE DRIVE-THRU
07.2012 - 12.2012Read More
CENTRAL AISLE CASHIER LEAD
SEARS HOLDINGS
12.2011 - 07.2012Read More
from Some college
Read More
High school diploma
Read More
Additional Information
Authorized to work in the US for any employer
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer