Ethan Cook
Sylvania,OH
Summary
Results-driven Network Specialist with 5+ years of experience designing, implementing, and optimizing complex network architectures for clients. Proven ability to understand business needs and deliver tailored solutions that drive client productivity and growth. Seeking to leverage technical expertise and business acumen to bridge the gap between networking and account management, driving revenue growth and delivering exceptional client experience as an Account Executive.
Overview
8
8
years of professional experience
Work History
COMMERCIAL NETWORK FIELD SPECIALIST
Buckeye Telesystem
02.2023 - Current
- Optimize network infrastructure for over 100+ commercial clients yearly, ensuring robust connectivity and minimizing downtime
- Prospect and generate leads through efficient networking and customer referrals based on outstanding service and trustworthy relations with customers
- Conduct thorough assessments to enhance system reliability
- Develop creative solutions for complex network challenges, implementing cutting-edge technologies to improve performance and security for businesses
- Drive network efficiency through strategic upgrades and proactive maintenance, resulting in improved client satisfaction and reduced service calls
- Set specific, measurable, and achievable quotas aligned with business objectives
- Team collaboration efficiency to establish customer solutions based on client demands
- Deliver and establish proposals and negotiations for customer networking infrastructure upgrades and maintenance
- Partner with cross-functional teams to deliver seamless network solutions, fostering strong relationships with clients and internal stakeholders
- Meticulously troubleshoot and resolve intricate network issues, ensuring optimal performance and minimal disruptions for commercial customers
- Conduct comprehensive network assessments for commercial clients, identifying vulnerabilities and implementing strategic upgrades to enhance system reliability
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives
VDV DATA SPECIALIST
GEM-Rudolph Libbe
02.2022 - 02.2023
- Analyzed VDV data systems, optimizing network performance and resolving complex connectivity issues for GEM-Rudolph Libbe's infrastructure projects
- Pioneered new VDV data integration techniques, enhancing communication systems efficiency by 80% and reducing downtime in large-scale construction operations
- Streamlined VDV data processes, leading to substantial improvements in project timelines and cost-effectiveness for multiple high-profile clients
- Partnered with cross-functional teams to implement advanced VDV solutions, fostering seamless information flow across diverse construction environments
- Meticulously managed VDV data integrity, ensuring accurate and reliable information for critical decision-making in complex building projects
Telecommunication Lineman
Buckeye Broadband
06.2019 - 02.2022
- Installed and maintained aerial and underground cables, fiber optics, and other telecommunication infrastructure to ensure reliable communication services.
- Diagnosed and repaired issues such as signal disruptions, cable faults, or outages, often working with high-speed internet, landline, and television connections.
- Conducting over 30 tests a month on inspections of telecommunication lines and equipment to ensure proper functionality, signal quality, and compliance with industry standards.
- Ensuring safety by following strict guidelines when working with electrical and telecommunication systems, utilizing protective gear, and operating machinery safely.
- Interacting with approximately 20 clients a week to troubleshoot issues, offer solutions, and ensure satisfaction during installation or maintenance visits.
- Responding to service interruptions, especially during weather events or accidents, to restore service quickly and efficiently.
- Working closely with engineers, technicians, and other field workers to troubleshoot complex problems and improve network performance.
GROUNDS CREW MANAGER
Sylvania Country Club
05.2018 - 06.2019
- Utilized communication skills with customers to better understand and impact overall experience securing over 200 club members partnered with Arnold Palmer Golf Management
- Supervised and mentored newly hired employees completing tasks to optimize team productivity
- Instructed employees in safe work practices and ensured each met high company standards
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment while maintaining golf course grounds, remodeling projects and irrigation projects
- Streamlined processes within the department by regularly reviewing workflows and making necessary adjustments
- Established safety protocols, minimizing workplace accidents and injuries among crew members
- Contributed to organizational growth by actively participating in community outreach events and representing the company at industry conferences
PACKAGE HANDLER
United Parcel Service
11.2016 - 05.2018
- Ensured 500+ packages an hour was sorted according to packaging labels
- Parcels were loaded with correct trucks with quality customer satisfaction
- Lifted packages safely and efficiently weighing up to 70 pounds onto convey belts with speed and accuracy
- Ensured integrity of packages during loading, unloading and packaging
- Assisted and directed new employees in warehouse procedures
- Answered task-related questions for quick job acclimation
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Followed safety regulations to maintain a professional work environment
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Reduced damage rates for packages through careful handling and adherence to safety protocols
Education
EMERGENCY MEDICAL TECHNICIAN (EMT) CERTIFICATION -
Owens Community College
Perrysburg, OH12.2019
FIRE FIGHTER II CERTIFICATION - undefined
Owens Community College
Perrysburg, OH05.2019
FIRE FIGHTER I CERTIFICATION - undefined
Owens Community College
Perrysburg, OH12.2018
ASSOCIATES OF APPLIED BUSINESS - Business Management
University of Toledo
Toledo, OH05.2018
Skills
- Sales techniques
- Conflict resolution
- Marketing strategies
- Inventory management
- Detail-Oriented
- Reliable
- Enthusiastic
- Time management
- Data analysis
- Customer relationship management
- Goal-Driven
- Adaptable
- Collaborative
- Network optimization
- Lead generation
- System assessment
- Problem-solving
- Client communication
- Project management
- Volume Projection
- Account Optimization
- Account Recovery
Timeline
COMMERCIAL NETWORK FIELD SPECIALIST
Buckeye Telesystem
02.2023 - Current
VDV DATA SPECIALIST
GEM-Rudolph Libbe
02.2022 - 02.2023
Telecommunication Lineman
Buckeye Broadband
06.2019 - 02.2022
GROUNDS CREW MANAGER
Sylvania Country Club
05.2018 - 06.2019
PACKAGE HANDLER
United Parcel Service
11.2016 - 05.2018
FIRE FIGHTER II CERTIFICATION - undefined
Owens Community College
FIRE FIGHTER I CERTIFICATION - undefined
Owens Community College
ASSOCIATES OF APPLIED BUSINESS - Business Management
University of Toledo
EMERGENCY MEDICAL TECHNICIAN (EMT) CERTIFICATION -
Owens Community College
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