Ethan Cook
SYLVANIA,OH
Summary
Commercial Network Field Specialist with 5+ years of experience optimizing network infrastructure and enhancing system reliability for commercial clients. Demonstrates strong skills in data analysis, customer relationship management, and innovative problem-solving, resulting in improved client satisfaction and reduced service calls. Proven ability to collaborate with cross-functional teams and implement strategic upgrades, showcasing adaptability and goal-driven performance in complex network environments.
Overview
8
8
years of professional experience
Work History
Commercial Network Field Specialist
Buckeye Telesystem
02.2023 - Current
- Optimize network infrastructure for commercial clients, ensuring robust connectivity and minimizing downtime
- Conduct thorough assessments to enhance system reliability
- Develop creative solutions for complex network challenges, implementing cutting-edge technologies to improve performance and security for businesses
- Drive network efficiency through strategic upgrades and proactive maintenance, resulting in improved client satisfaction and reduced service calls
- Partner with cross-functional teams to deliver seamless network solutions, fostering strong relationships with clients and internal stakeholders
- Meticulously troubleshoot and resolve intricate network issues, ensuring optimal performance and minimal disruptions for commercial customers
- Conduct comprehensive network assessments for commercial clients, identifying vulnerabilities and implementing strategic upgrades to enhance system reliability
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
VDV Data Specialist
GEM-Rudolph Libbe
02.2022 - 02.2023
- Analyzed VDV data systems, optimizing network performance and resolving complex connectivity issues for GEM-Rudolph Libbe's infrastructure projects
- Pioneered new VDV data integration techniques, enhancing communication systems efficiency and reducing downtime in large-scale construction operations
- Streamlined VDV data processes, leading to substantial improvements in project timelines and cost-effectiveness for multiple high-profile clients
- Partnered with cross-functional teams to implement advanced VDV solutions, fostering seamless information flow across diverse construction environments
- Meticulously managed VDV data integrity, ensuring accurate and reliable information for critical decision-making in complex building projects
- Streamlined VDV data processes, enhancing project efficiency and cost-effectiveness for high-profile clients in large-scale construction operations
Grounds Crew Manager
Sylvania Country Club
05.2018 - 06.2019
- Utilized communication skills with customers to better understand and impact overall experience securing over 200 club members partnered with Arnold Palmer Golf Management
- Supervised and mentored newly hired employees completing tasks to optimize team productivity
- Instructed employees in safe work practices and ensured each met high company standards
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment while maintaining golf course grounds, remodeling projects and irrigation projects
- Streamlined processes within the department by regularly reviewing workflows and making necessary adjustments.
- Established safety protocols, minimizing workplace accidents and injuries among crew members.
- Contributed to organizational growth by actively participating in community outreach events and representing the company at industry conferences.
Package Handler
United Parcel Service
11.2016 - 05.2018
- Ensured packages were sorted according to packaging labels
- Parcels were loaded on correct trucks with quality customer satisfaction
- Lifted packages safely and efficiently weighing up to 70 pounds onto convey belts with speed and accuracy
- Ensured integrity of packages during loading, unloading and packaging
- Assisted and directed new employees on warehouse procedures
- Answered task-related questions for quick job acclimation
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Emergency Medical Technician (EMT) Certification -
Owens Community College
Perrysburg, OH12.2019
Fire Fighter II Certification -
Owens Community College
Perrysburg, OH05.2019
Fire Fighter I Certification -
Owens Community College
Perrysburg, OH12.2018
Associates of Applied Business - Business Management
University of Toledo
Toledo, OH05.2018
Skills
- Sales techniques
- Time management
- Conflict resolution
- Data analysis
- Marketing strategies
- Customer relationship management
- Inventory management
- Goal-Driven
- Detail-Oriented
- Adaptable
- Reliable
- Collaborative
- Enthusiastic
Timeline
Commercial Network Field Specialist
Buckeye Telesystem
02.2023 - Current
VDV Data Specialist
GEM-Rudolph Libbe
02.2022 - 02.2023
Grounds Crew Manager
Sylvania Country Club
05.2018 - 06.2019
Package Handler
United Parcel Service
11.2016 - 05.2018
Fire Fighter II Certification -
Owens Community College
Fire Fighter I Certification -
Owens Community College
Emergency Medical Technician (EMT) Certification -
Owens Community College
Associates of Applied Business - Business Management
University of Toledo
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