Chardae DeTerlizzi
Houston,TX
Summary
Driven and competent Small Business Owner with excellent business acumen, creativity, and leadership skills. A detail-oriented team player, and analytical problem solver with strong organizational skills. Proficient in independent decision-making skills and sound judgment positively impacting all involved. Adept at handling multiple projects simultaneously with a high degree of accuracy. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner | Lead Wedding Planner
In Time Weddings & Events
Houston, TX
10.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base, and enhanced company reputation, by providing personalized attention, addressing concerns promptly, and consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Trained and supervised personnel and directed in wedding task administration and completion.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Coordinated travel and accommodations for event attendees.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Managed guest lists efficiently, coordinating RSVPs, accommodations, transportation arrangements as needed.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Collaborated with clients to develop personalized wedding themes, reflecting their unique tastes and preferences.
- Increased referral business by consistently delivering exceptional customer service throughout the planning process.
- Implemented contingency plans for unforeseen circumstances such as weather disruptions or vendor cancellations.
- Leveraged extensive industry knowledge to recommend top-notch vendors tailored to each couple''s needs.
- Resolved any conflicts or issues that arose among vendors or attendees promptly to maintain a harmonious atmosphere throughout the event.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
- Streamlined vendor communication for seamless event coordination and timely execution.
- Conducted thorough post-event evaluations to identify areas of improvement for future weddings.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Enhanced client satisfaction by meticulously planning and executing customized wedding events.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Managed budgets effectively, ensuring cost-efficient weddings without compromising quality or client vision.
- Ensured timely completion of all event-related tasks through efficient delegation and team management.
- Negotiated favorable contract terms with vendors, resulting in significant cost savings for clients.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Organized logistics and prioritized tasks for small to large-scale weddings.
Office Manager
ChaseSource LP, for Austin Gilbane Joint Venture
Houston, TX
10.2019 - 09.2021
- Strengthen operational efficiency by governing process and operational improvements while performing administrative tasks
- Handle inventory management of office supplies and equipment while ensuring adequate supply for daily operations
- Conceptualize and implement continuous process improvement to improve overall operations performance
- Streamline the office's daily operations while facilitating onboarding for new team members, vendors, and subcontractors
- Document safety logs, badge access logs, calendars, required training, team directory, timesheets, supplies, and deliveries
- Lead staff meetings while overseeing the record-keeping of meeting minutes for multiple sessions weekly
- Direct the drafting of the monthly report submitted to PMT, reporting payments to the City of Houston, posting invoices (Accounts Payable), and tracking city POP (Pay or Play) to ensure weekly maintenance requirements
- Verify subcontractor's insurance compliance per approved contract and review drawings/specs on an as-needed basis.
Assistant Project Manager
STOA Architects
Houston, TX
01.2019 - 09.2019
- Provide coordination to multiple project managers with all activities through monitoring project progress per schedule, and overseeing deliverables
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Assist the Mickey Leland International Terminal Renovation and Expansion Project at IAH, emphasizing the Facilities Assessment and Conditions Report task order
- Support the overall project management under a specified scope, including budgeting, timelines, and task delegation
- Consistently track and follow up on flexible action items of professional services from conception to completion
- Demonstrate communication skills by corresponding with stakeholders and consultants on plan updates and deliverables
- Facilitate the scheduling and attendance of each team member, onsite meetings, meeting minutes, and presentations
- Organize communications by drafting weekly/monthly reports as well as additional report writing per project task order.
Facility Project Manager & Personal Trainer
The Perfect Workout
Houston, TX
06.2017 - 04.2019
- Directed and oversaw the studio's Key Performance Indicators that included innovation, retention, profitability, and self-sufficiency
- Exhibited the ability to lead by being accountable for multiple employees and a high volume of clientele
- Recognized for leadership capabilities, being promoted to a managerial position after six months of employment
- Effectively established a self-sufficient studio for the region in the first month as the new head of facilities while safeguarding the statutory compliance with Health and Safety legislation within the vicinity
- Completed a new client closing rate of 92% and increased the studio profitability by 19% throughout employment
- Captained the brand redesign and studio marketing to maximize the generation of leads and enhance business development
- Applied experiences catering to client service, business development, and creative communications for organizational growth.
Associate Administrative Director
Vivaldi Music Academy
Houston, TX
11.2016 - 06.2017
- Maximized profit through the closing of sales calls and tours for multiple locations as an Administrative Manager
- Successfully established a "neighborhood presence" by initiating partnerships with businesses for cross-marketing opportunities
- Winner of company bonus for most sales closed across all locations, increasing the company's overall profitability
- Orchestrated calendar management for events, meetings, and presentations to enhance service awareness while employing effective communications to encourage collaboration with community partnerships and resolve issues onsite positively
- Implemented cost-effective budgeting procedures to manage the maintenance of cash flow and profitability coordination.
Executive Assistant to Pastoral Staff
Grace Community Church
Houston, TX
05.2009 - 01.2015
- Excelled in a multi-functional role with various operational and administrative responsibilities, including planning, organizing, and executing seasonal department parties and special events
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Oversaw the planning and execution of logistics and operations, including, but not limited to, concept, design, social activities, and budget, ranging from 100-1000 guests in attendance
- Handled confidential and sensitive information with discretion and tact.
Education
Bachelor of Arts - Humanities
Houston Baptist University
Houston, TX05.2015
Associate of Arts - Psychology
Cerritos College
Norwalk, CA01.2007
Skills
- Record & Office Management
- Administrative Support
- Process Improvement
- Workflows Research
- Project Coordination
- Business Development
- Human Resources
- Budget Management
- Finance Risk Assessments
- Documentation & Reporting
- Healthcare & Safety Compliance
- Staff Training & Leadership
- Agenda Drafting
- Strategic Planning
- Schedule Design
- Presentation Skills
- Cross-Functional Teamwork
- People Management
- Full Cycle Bookkeeping
- Cost Management
- Time Management
- Strong Analytical Skills
- Decision Making
- Excellent Communication Skills
- Follow-up & Negotiation Skills
- Cross-functional Leadership
- Teamwork & Collaboration
- Asana
- Slack
- Adobe
- Bluebeam
- CMiC
- Textura
- B2G
- Smartsheet
- Egnyte
- ShareFile
- OnBase
- Aconex
- Badge Ready
- Time Trade
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Small business operations
- Planning and execution
- Vendor Relations
- Business management and development
- Operations Management
- Project Management
- Customer Service
- Decision-Making
- Administrative Management
- Business Leadership
- Client Account Management
- Records Organization and Management
- Data Management
- Cost analysis and savings
- Logistics
Related Career Experience
- Tiny Boxwoods, Front of House Coordinator, 06/2015, 12/2017, Served as customer service and sales expert who identified guests' needs and delivered effective solutions to problems., Committed to providing high-quality care through motivated and outgoing nature., Readily offered leadership at 90-day evaluation.
- Visalus Sciences, Independent Distributor, National Director, 01/2011, 11/2012, Established relationships, closed deals, and maintained rapport by utilizing innate leadership and interpersonal communication skills., Ranked at National Director after three months, receiving a BMW bonus, and won a company-paid trip to Florida as a top producer., Demonstrated leadership by building, training, and managing a team of 20+ distributors and 200+ customers.
Certification
- Business Administration Certificate of Achievement | Cerritos College
Timeline
Small Business Owner | Lead Wedding Planner
In Time Weddings & Events
10.2021 - Current
Office Manager
ChaseSource LP, for Austin Gilbane Joint Venture
10.2019 - 09.2021
Assistant Project Manager
STOA Architects
01.2019 - 09.2019
Facility Project Manager & Personal Trainer
The Perfect Workout
06.2017 - 04.2019
Associate Administrative Director
Vivaldi Music Academy
11.2016 - 06.2017
Executive Assistant to Pastoral Staff
Grace Community Church
05.2009 - 01.2015
Bachelor of Arts - Humanities
Houston Baptist University
Associate of Arts - Psychology
Cerritos College