Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chardee Sneed

Dallas,TX

Summary

Dynamic and results-driven Technical Writer with 5 years of experience and a passion for governance, risk management, and compliance (GRC). Skilled in GRC frameworks, regulations, and documentation. Seeking to transition and fully immerse into a GRC Analyst role. Proven track record in translating technical concepts into clear documentation for external consumption. Strong analytical skills to interpret regulatory requirements, identify risks, and ensure compliance throughout. Ready to contribute to GRC initiatives and enhance risk management practices for internal and external stakeholders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Writer

OneTrust
06.2021 - Current
  • Spearheaded completion of 333 projects, including 106 RFx, 30 Privacy Questionnaires, and 197 Security Questionnaires, with an average turnaround time of 7 days per project
  • Achieved a 57% win rate on closed opportunities, contributing to $8.2M in Annual Contract Value (ACV), the highest on the team in FY23
  • Developed and updated team templates for RFIs, RFPs, and security questionnaires, enhancing proposal efficiency and standardization
  • Collaborate closely with GRC professionals, SME’s and Solutions Engineers compliance officers to develop supporting documents such as Executive Summary, System Architecture and Regulatory Compliance
  • Conducted independent research to enhance the proposal content library, ensuring it remains comprehensive and up-to-date.

Senior Technical Proposal Manager

Alight Solutions, AON Hewitt
08.2019 - 06.2021
  • Orchestrated kick-off meetings to gather relevant stakeholders for proposal discussions, achieving alignment on goals, objectives, and requirements
  • Developed proposal outlines, timelines, and milestones, ensuring compliance with Request for Proposal (RFP) requirements
  • Assigned writers based on expertise and managed the proposal development process to meet deadlines
  • Ensured proposal compliance with all rules and regulations.
  • Increased proposal win rates by 15% by developing and implementing effective proposal strategies and processes.

Proposal Coordinator

Alight Solutions, AON Hewitt
07.2018 - 08.2019
  • Identified key stakeholders, gathered client needs, and created timelines for response processes
  • Developed compelling proposals in collaboration with sales executives, addressing client needs and objectives
  • Conducted product demos for clients and internal teams, showcasing features and benefits
  • Managed data effectiveness with Salesforce.com, including report creation and dashboard management
  • Effectively prioritized tasks based on deadlines, resource availability, and complexity of projects to ensure successful completion across all assignments.

Customer Service Lead

State of Georgia
01.2013 - 01.2017
  • Managed internal government solicitations, including RFPs, RFIs, and RFQs
  • Supported e-commerce orders for government accounts, processing orders, providing quotes, and maintaining customer communications.

Education

M.S. in Marketing -

Southern New Hampshire University
11.2014

B.A. in English -

University of Connecticut
05.2008

Skills

  • Jira
  • Slack
  • Teams
  • SharePoint
  • SDLC
  • ISO 27001
  • NIST 800 - 53
  • Microsoft Azure
  • Project Management
  • GDPR Compliance

Certification

  • Certificate of Cloud Security Knowledge v.4 ( 2024)

Timeline

Technical Writer

OneTrust
06.2021 - Current

Senior Technical Proposal Manager

Alight Solutions, AON Hewitt
08.2019 - 06.2021

Proposal Coordinator

Alight Solutions, AON Hewitt
07.2018 - 08.2019

Customer Service Lead

State of Georgia
01.2013 - 01.2017

M.S. in Marketing -

Southern New Hampshire University

B.A. in English -

University of Connecticut

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Chardee Sneed