Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Chardelyne Jean Louis

Chardelyne Jean Louis

Jacksonville,FLORIDA

Summary

Experienced Help Desk Specialist with over five years of delivering responsive, user-focused IT support in fast-paced environments. Skilled in diagnosing and resolving software, and network issues, with a strong commitment to customer service and satisfaction. Proficient in AD and SQL, with hands-on experience in ticketing systems, data entry, and k-base documentation. Known for clear communication, teamwork, and improving support processes that enhance overall efficiency. Dedicated to continuous learning and staying current with evolving technologies in IT support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Information Technology Specialist Intern

Maxx Potential
Jacksonville
01.2025 - 04.2025
  • Configured and managed virtual machines to enhance system availability and scalability.
  • Implemented robust backup and recovery strategies to safeguard data integrity.
  • Managed Active Directory environment to ensure secure access to resources.
  • Executed and maintained SQL queries to validate database integrity.
  • Troubleshot technical issues while providing comprehensive support.
  • Collaborated with cross-functional teams to resolve technical problems, improving operational efficiency.

Help Desk

Concentrix
Jacksonville
05.2023 - 09.2024
  • Managed a high-volume support queue, consistently meeting SLAs.
  • Developed troubleshooting scripts, improving first-chat resolution rates, and user experience.
  • Encouraged strong relationships with cross-functional teams, facilitating seamless issue escalation and resolution.
  • Maintained a high level of professionalism while managing client interactions.
  • Documented all interactions and solutions, creating a comprehensive resource library.

Data Entry Specialist

Itel Laboratories
Jacksonville
08.2022 - 04.2024
  • Achieved high data accuracy, significantly reducing database errors. Maintained and updated information within databases for optimal performance.
  • Collaborated with team members to ensure data integrity and timely processing.
  • Demonstrated meticulous attention to detail while managing vast data sets.
  • Efficiently worked under tight deadlines to meet project requirements.

Supervisor

UPS
Jacksonville
12.2021 - 09.2023
  • Oversaw daily operations at UPS, ensuring compliance with company policies and operational goals.
  • Implemented new procedures that increased operational efficiency across the team.
  • Conducted training sessions to enhance team members' skills and performance.
  • Strengthened team morale through decisive leadership actions and motivation.

Technical Support Representative

True network Inc.
Jacksonville
04.2022 - 07.2022
  • Provided technical support to customers over the phone and via email, resulting in a high customer satisfaction rate.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Cashier

McDonald's restaurant
Pompano Beach
06.2019 - 09.2021
  • Adhered to store policies and procedures, reducing errors and enhancing customer service.
  • Resolved customer complaints professionally and promptly, ensuring satisfaction.
  • Operated the cash register, credit card machine, and other electronic equipment accurately and efficiently.
  • Processed payments, refunds, and exchanges using POS system efficiently.

Education

Information Technology -

YearUp United
Jacksonville
04.2025

Skills

  • SQL (Experienced)
  • Active Directory (experienced)
  • Team Collaboration (Expert)
  • Jira (Experienced)
  • VM(Linux) (Skillful)
  • Shell Scripting (Skillful)
  • PII/Compliance protocols (Expert)
  • TCP/DHCP/IP (Skillful)
  • Cybersecurity Fundamentals (Skillful)
  • Remote support (Expert)
  • System troubleshooting (Expert)
  • PC Imaging (Beginner)

Certification

  • The Bits and Bytes of Computer Networking by Google
  • Linux Unhatched by Cisco
  • System Administration and IT Infrastructure Services by Google
  • Technical Support Fundamentals by Google

Hobbies and Interests

  • Enjoy anything nature; trail walks, jogging, the beach (preferably at night), and sightseeing.
  • Love drawing.

Timeline

Information Technology Specialist Intern

Maxx Potential
01.2025 - 04.2025

Help Desk

Concentrix
05.2023 - 09.2024

Data Entry Specialist

Itel Laboratories
08.2022 - 04.2024

Technical Support Representative

True network Inc.
04.2022 - 07.2022

Supervisor

UPS
12.2021 - 09.2023

Cashier

McDonald's restaurant
06.2019 - 09.2021

Information Technology -

YearUp United

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