Natasha Burnette
Computer Scientist
Lumberton,NC
Summary
An enthusiastic Information Technology intern and recent graduate with nearly 2 years of working in diagnosing and resolving hardware/software issues, providing technical support to end-users, and maintaining IT systems. As a student, I showed exceptional skills in organizing and prioritizing tasks by working multiple jobs, maintaining a 3.82 GPA, and being recognized as a Presidential Scholar for multiple semesters. An accomplished leader who took part in the NC Community College Leadership Development Program in 2022, served as president for the college's IT club, and remained employed as the leading manicurist for over 10 years.
Overview
12
12
years of professional experience
Work History
Information Technology Specialist Intern
Robeson Healthcare Corporation
Pembroke, NC
11.2021 - Current
- Consistently troubleshoots IT desktop client issues to identify and solve problems with hardware or software performance for 10+ clinics
- Assisted in updating hardware, software, and security protections with the latest standards after a ransomware attack
- Provides technical support and training to end-users on how to operate and manage hardware and software via phone, email, and in-person
- Maintains an accurate inventory database of new and legacy equipment by keeping records of serial numbers and properly disposing outdated or damaged hardware
Licensed Manicurist
Southeastern Lifestyle Day Spa
Lumberton, NC
03.2011 - 06.2023
- Managed and trained newly hired manicurists to maximize performance resulting in The Reader's Choice Award for The Best Day Spa in 2021
- Awarded the Pillar of Excellence Award in 2018 for providing exceptional customer service and professionalism
- Managed a detail inventory list for nail care supplies while staying within budget.
- Built a clientele consisting of 90% return clients, servicing 8+ clients daily
Customer Service Associate
Walgreens
Lumberton, NC
10.2014 - 03.2022
- Stayed current on all learning and training modules relating to recent changes and additions to company protocols
- Initiated and engaged in conversations to assist customers while ensuring a pleasant shopping experience
- Collaborated with management and leadership by suggesting and implementing actionable improvements and corrective action plans
- Implemented a gift wrapping service during Christmas that increased sales by 30%
- Organized and prioritized tasks and activities while working within strict time frames and deadlines
Education
Associate of Applied Science - Information Technology, Cybersecurity, & Networking
Robeson Community College
Lumberton, NC05.2023
Licensed By State - Manicurist Training
Robeson Community College
12.2011
Skills
Team leadership
Independent worker
Technical writing and documentation
Proficient in Mac, Windows, and Chrome OS
Troubleshooting and diagnostics
Hardware and software configuration
Attention to detail
Proficient in computer hardware, operating systems, software applications, and networking fundamentals
Certifications
Microsoft Technology Associate: Networking Fundamentals
Microsoft Technology Associate: Security Fundamentals
Microsoft Technology Associate: Windows Operating Systems Fundamentals
VMware IT Academy: Cloud and Virtualization Concepts
Cisco CCNA: Enterprise Networking, Security, and Automation
CompTIA A+
CompTIA Security+ (expected September 2023)
Accomplishments
Phi Theta Kappa member
The Society for Collegiate Leadership and Achievement member
North Carolina Community College Student Leadership Development Program 2022-2023
Successfully organized and initiated three fundraisers for the Information Technology club at school.
2018 Pillar Award of Excellence awarded by UNC Health Southeastern
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Information Technology Specialist Intern
Robeson Healthcare Corporation
11.2021 - Current
Customer Service Associate
Walgreens
10.2014 - 03.2022
Licensed Manicurist
Southeastern Lifestyle Day Spa
03.2011 - 06.2023
Associate of Applied Science - Information Technology, Cybersecurity, & Networking
Robeson Community College
Licensed By State - Manicurist Training
Robeson Community College
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