MICHAEL HOLLIDAY
Information Systems Technician at USN
Groton,CT
Summary
Dedicated and highly skilled E5 IT Specialist with extensive experience managing, maintaining, and troubleshooting communication systems, networks, and IT infrastructure in the United States Navy. Proven expertise in ensuring integrity, security, and optimal performance of critical hardware and software components. Experienced in implementing system upgrades, providing technical support in high-pressure environments. Successful in enhancing network security protocols, driving technological efficiency improvements, and supporting mission readiness through effective training and IT resource management. Adept at fostering operational continuity and supporting diverse operational teams for overall success.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
UNITES STATES NAVY
09.2022 - Current
- Experienced Information Systems Technician (IT) with comprehensive training in network management, telecommunications systems, and cybersecurity.
- Led teams in maintaining radio frequency communication systems, satellite networks, and secure data transmission across platforms and fleets.
- Provided system administration, troubleshooting, and user support while ensuring the security of communication materials and equipment.
- Excelled in leadership roles, including Section Leader, Drill Formation Leader, and Training Petty Officer, overseeing personnel training, safety protocols, and operational risk management.
- Managed maintenance operations, supervised safety procedures, and prepared reports and briefings for senior leadership.
- Demonstrated expertise in force protection, military courtesies, and Navy customs, with a focus on maintaining high standards of security and operational efficiency.
Instacart Shopper/Delivery Driver
MAPLEBEAR INC.
04.2022 - 05.2022
- Ensured timely and safe delivery of items to clients, verifying order accuracy and customer satisfaction.
- Managed payments, assisted with loading and unloading, and provided exceptional customer service.
- Followed assigned routes, maintained a safe driving record, and adhered to all transportation laws.
- Prepared necessary delivery reports, operated delivery vehicles, and verified customer identification for age-restricted products.
Corporate Trainer
PACE EXECUTIVES, INC.
10.2021 - 04.2022
- Successfully managed existing accounts and developed new business opportunities by strategically organizing daily schedules and tailoring sales presentations.
- Monitored market trends, competitor activities, and customer feedback to drive product improvements and optimize sales efforts.
- Consistently met sales targets and contributed to team goals, leading to a promotion within one month, from Client Representative to Corporate Trainer.
- Played a key role in training and onboarding new sales representatives, coordinating training sessions, and ensuring alignment with company objectives.
- Maintained strong customer relationships by resolving complaints and providing exceptional service.
DoorDash Delivery Driver
DOORDASH INC.
11.2020 - 10.2021
- Ensured timely and safe delivery of items to clients, verifying order accuracy and customer satisfaction.
- Managed payments, assisted with loading and unloading, and provided exceptional customer service.
- Adhered to assigned routes, transportation laws, and safety protocols, while preparing necessary delivery reports and maintaining a clean driving record.
Wal-Mart Associate
WAL-MART STORES INC.
09.2018 - 11.2020
- Managed product quality and safety by ensuring proper temperature control, verifying product dates, and disposing of subpar items.
- Stocked and maintained high-quality items across various departments, including produce, deli, bakery, dairy, and meat.
- Packaged and displayed ready-to-sell products, prepared and served ready-to-eat food, and assisted customers with orders and product selection.
- Ensured cleanliness and sanitation of the department for a customer-ready environment.
Popeyes Crew Member
POPEYES LOUISIANA KITCHEN
01.2018 - 06.2019
- Delivered exceptional customer service to enhance satisfaction, ensured the preparation of high-quality food in compliance with company standards, and maintained cleanliness and sanitation of all areas, including food prep zones, storage, and equipment, to support operational efficiency and safety.
Education
High school or equivalent -
BUENA HIGH SCHOOL
Sierra Vista, AZSkills
- Positive interpersonal skills
- Rapid skill acquisition
- Efficient task management
- Goal-oriented
- Responsive to change
- Strong verbal communication and commitment
- Team leadership
- Effective time management
- Proficient in self-directed tasks and collaborative team projects
- Effective organizational skills
- Extensive experience in customer service
- Effective multi-tasking
- Leadership
- Client assistance
- Project management
- Document management
- Task prioritization
- Annual plan review
- Security oversight
- Data collection
- Information security
- Company policy adherence
- Advanced computer proficiency
- Presentations
- Software updates, licenses, and security protocols
- Contract management
- Project coordination
- Document review
- Process improvement implementation
- Machine learning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of ten staff members.
- Maintained consistent and on-time delivery record with 95% of all orders arriving on time or ahead of schedule.
- Awarded a Diploma of Completion by The United States Navy Advanced Skills Course (A-School) in Information Systems Technician with accuracy and efficiency.
- Letter Of Recommendation by the Commanding Officer of IWTC Corry Station for graduating as class lead.
- Awarded Medal of Good Conduct
Timeline
Information Technology Specialist
UNITES STATES NAVY
09.2022 - Current
Instacart Shopper/Delivery Driver
MAPLEBEAR INC.
04.2022 - 05.2022
Corporate Trainer
PACE EXECUTIVES, INC.
10.2021 - 04.2022
DoorDash Delivery Driver
DOORDASH INC.
11.2020 - 10.2021
Wal-Mart Associate
WAL-MART STORES INC.
09.2018 - 11.2020
Popeyes Crew Member
POPEYES LOUISIANA KITCHEN
01.2018 - 06.2019
High school or equivalent -
BUENA HIGH SCHOOL
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