Anthony Harmon

Military

03.2019 - Current

Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Enhanced system performance by implementing and maintaining hardware and software upgrades.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Used ticketing systems to manage and process support actions and requests..
Assisted with updating technical support best practices for use by team.
Reduced network downtime with proactive monitoring and troubleshooting.
Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Facilitated best user experience through continuous support and communication of system changes.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Monitored systems in operation and quickly troubleshot errors.
Translated complex technical issues into digestible language for non-technical users.
Documented support interactions for future reference.
Managed high levels of call flow and responded to various technical support needs.
Monitored networks and network devices to resolve technical problems quickly.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Diagnosed and resolved hardware and software issues.
Designed and evaluated WAN and LAN connectivity technologies.
Diagnosed and executed resolution for network and server issues.